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Victra - Verizon Authorized Retailer · 10 hours ago

Director of Training

Raleigh, NC

Full-time

Hybrid

Director/Executive

7+ years exp

Victra is Verizon’s largest premium retailer in the United States, dedicated to connecting technology to life in a trustworthy and fun way. The Director of Training will create and execute training strategies, lead a team of Training Managers and Trainers, and ensure alignment with organizational goals through effective training programs.

RetailTelecommunicationsWireless

Responsibilities

Design, develop, and deliver the enterprise's training and content development strategy

Provide thought leadership and direction to the training team responsible for executing V-nation F2F university classes, training programs, and training initiatives to improve overall organizational effectiveness, performance, and retention of internal talent

Establish and maintain collaborative working relationships with internal & external stakeholders to deliver enterprise-wide training programs

Lead, influence, and encourage full use of diverse talent abilities

Act as a team member advocate by supporting ongoing incubation & venture efforts across the enterprise by assessing and supporting new product & partner opportunities

Lead and coordinate change management strategies across the enterprise

Assist with establishing expert facilitation and coaching supervisors and managers regarding OD methods and tools

Create a scorecard to align new hires’ success and assess trainer effectiveness

Assess and monitor the effectiveness of all development and training initiatives against predefined metrics, including attrition, to continuously improve programs and offerings

Provide excellent project management & prioritization skills to deliver business outcomes and identify risks and opportunities

Leverage AI tools and AI-driven learning models to increase efficiency, personalization, and productivity across the training department

Develop and execute an AI adoption strategy within the Training function, including identifying use cases, selecting tools, guiding ethical and compliant usage, and upskilling the training team on AI literacy

Responsible for managing the Training budget

Qualification

Training strategy developmentAdult educationFacilitation techniquesProject managementE-learning softwareADDIE modelAI tools integrationClear communicatorAgileAnalytical skillsCustomer service orientationProblem solvingAdaptableWriting skillsDetail oriented

Required

Adult Education

Facilitation Techniques

Project Management

Problem Solving

Clear Communicator

Agile

Adaptable

Seven years or more of management experience required

Experience in integrating and building leadership development offerings and services

Extensive knowledge of facilitator techniques, instructional design, and adult learning principles

Working knowledge of e-learning software

An intensive understanding of the ADDIE model

Experience managing learning professionals

Extensive experience managing training projects from analysis to evaluation & execution

Experience creating compliance or process training in a regulated environment

Must possess strong analytical skills as well as a demonstrated passion for research, data analysis, and the insights that are derived from it

Excellent writing, presentation, communication, influence, and interpersonal skills with the ability to collaborate at all levels of the organization

Customer service orientation and commitment to quality, responsibility, high work standards, and initiative

Detail oriented, highly motivated, and able to manage multiple priorities simultaneously

Preferred

Telecommunication industry preferred

Experience deploying AI tools within learning & development, including generative AI, adaptive learning platforms, or AI-enabled content creation

Ability to build an AI strategy for the training organization, ensuring responsible use, governance, and alignment with enterprise goals

Strong understanding of emerging AI capabilities and how they can be applied to modernize training delivery, content creation, coaching, and performance improvement