Foxconn Industrial Internet - FII · 1 day ago
IT Support Engineer
Houston, TX
Full-time
Onsite
Mid Level
3+ years expFoxconn Industrial Internet - FII is seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of internal and third-party IT applications used in production functions. This role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents quickly and effectively.
Consumer Electronics
Responsibilities
IT Application Support: Ensure continuous functionality of both internal and third-party applications that support production operations. Proactively address and resolve application-related incidents, minimizing downtime and ensuring users receive effective and timely support
End-User Assistance: Provide support to end users via email, phone, in-person interactions, or the ticketing system. Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to production operations
24/7 IT Support Line Management: Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours
Data Reporting Support: Assist various departments (Manufacturing, Quality Assurance, Engineering, Production Planning, Warehouse, etc.) with accurate and timely reporting, ensuring data integrity and compliance with operational requirements
Problem Documentation & Resolution: Document technical issues, analyze symptoms, and identify the root causes of production-related problems. Develop and implement effective solutions while ensuring proper documentation for future reference and to prevent recurrence
System Administration: Administer production systems, including user creation, system deployments, software installations, and troubleshooting. Ensure seamless system performance through regular maintenance and quick resolution of system issues
Issue Detection & Process Improvement: Identify recurring system issues and areas for improvement in system stability. Collaborate with teams to propose and implement solutions to enhance performance, reliability, and overall system optimization
Task Monitoring: Monitor IT-related tasks including production jobs, system interfaces, and alert systems. Proactively detect issues and take necessary actions to ensure smooth operations
Collaboration with Development Team: Work closely with the development team and other IT support functions to resolve complex issues. Participate in system improvements and enhancements to ensure optimal system performance
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience)
Proven experience (3+ years) in IT support, specifically in production environments or manufacturing systems (preferably with SFC/MES applications)
Experience managing 24/7 IT support functions and troubleshooting production issues in real-time
Advanced proficiency in Microsoft Office and Microsoft SQL Server
Intermediate proficiency in SAP System Management, Windows Server, and Quality Tools
Basic proficiency in DevOps, UML Modeling, and Power BI
Strong understanding of system administration tasks, including user management, software deployment, and troubleshooting
Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users
Strong problem-solving skills, with the ability to analyze complex technical issues and identify root causes
Proactive approach to issue detection and resolution
Strong team collaboration skills to work with cross-functional teams and support functions
Ability to manage multiple tasks efficiently and effectively, even in high-pressure environments
Preferred
Experience with DevOps practices and automation in IT environments
Familiarity with Manufacturing Execution Systems (MES) and Shop Floor Control (SFC) systems
Experience in Power BI or other data reporting tools for effective reporting and visualization
ITIL or other relevant certifications would be an advantage
Company
Foxconn Industrial Internet - FII
Hon Hai Precision Industry Co., Ltd., widely known as Foxconn, is a Taiwanese multinational electronics manufacturer and one of the world’s largest contract manufacturers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase