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Sabre Industries, Inc. · 1 hour ago

Manager of Program Management

Conroe, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Sabre Industries connects and powers America’s communities with utility and telecom solutions. The Manager of Program Management is responsible for overseeing program management related to tower orders, ensuring efficient project execution and compliance with organizational goals.

Consumer ElectronicsManufacturing

Responsibilities

Directs, supervises, monitors and reviews all activities related to tower project management team

Advises management on Project Management, schedule updates, invoicing and incident reporting

Provides exceptional customer service and is client contact while overseeing and managing the overall delivery of Telecommunication Towers, Structure Count orders, Order entry function from receipt of a Purchase Order to Invoicing

Assure accurate input as needed of telecommunication orders, professional services and miscellaneous orders in an ERP tracking system (Epicor)

Assign Sales Orders, manage Change Orders, records incident report and manages scheduling through Epicor

Compile and organize project information and enter it into sales order database

Update the daily job report when processing new Sales Orders

Establishes and maintains excellent relationships with all customers and identifies opportunities for follow-up work or new projects

Communicates directly with customers, purchasing agents, engineers, field supervisors, project managers, and vendors

Communicates directly with internal department personnel, i.e., Sales, Purchasing, Engineering, Drafting, Production, Shipping, and Accounting

Develop Change Order Estimates and determine mark-up

Perform incident resolution by working with Customers, contractors and internal departments

Synchronize and document all administrative aspects of project files, customer schedules, and STP schedule

Monitors and manages shipping schedule using Excel

Complete other assignments as required and provide assistance for all Project Managers

Coordinates deliveries and manages all related communications and documentation between Shipping Department and clients

Provide training to new Associate Project Managers

Develop monthly production invoice forecasts

Monitors completion of contracted products and services through deliverables schedule

Negotiates settlements for issues of changes, damages, non-performance, and unaccounted furnished property

Communicate design revision updates, scheduling and shipping updates with Project Management team

Serve as Customer primary point of contact when there is customer issues related to quality and customer service

Communicate customer issues with the operations team and devise ways of improving customer experience, including resolving problems and complaints

Supervises and oversees placement of all Department personnel

Prepares replies to appropriate agencies and organizations as required

Develop policies including, but not limited to - contract formats, RFP/RFQ, contract administration processes and protocols

Maintains superior customer relationships by setting high quality, safety and professional standards for subordinates and subcontractors and by communicating frequently, positively, and openly

Report for work on time and fulfill your shift responsibilities as planned

Complete all responsibilities during your assigned shift as outlined in the schedule

Engage respectfully with coworkers, fostering teamwork and mutual respect

Qualification

Program ManagementTelecommunication TowersContract AdministrationERP SystemsCustomer ServiceCommunication SkillsOrganizational SkillsTeam LeadershipProblem Solving

Required

Bachelor's degree in business administration or related discipline is required

Minimum 5 years' experience with Communication Towers

Familiarity in the practices, procedures, and processes associated with government contract administration

Specific knowledge of the relevant laws, regulations, policies, and terminology associated with contract administration

Detailed knowledge of the Federal Acquisition Regulation (FAR) and DFAR

Candidate must possess a high level of organization and administrative skill

Individual must be proficient in the use of standard business Office software applications and must be able to communicate effectively in both written and verbal applications

Must have the ability to establish and maintain positive client relationships

Demonstrated ability to work with frequent interruptions in workflow and constantly changing priorities

Must be able to remain in a stationary position for extended periods of time with the ability to move throughout the office or outside manufacturing plant as needed

Must be able to perform physical activities that require use of fingers, hands and arms, such as sitting, typing, using office equipment and reaching

Position requires manual dexterity, arm-hand steadiness and a safety-minded individual

Must have the ability to concentrate on tasks for long periods of time and be able to observe and receive information from all relevant sources

Must be able to communicate verbally and in writing as well as answer telephones and greet customers