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Honeywell · 2 days ago

Customer Business Director

United States

Full-time

Remote

Director/Executive

$176K/yr - $220K/yr

10+ years exp

Honeywell is a global leader in automation and aerospace technologies, seeking a Customer Business Director to lead OEM Aftermarket accounts. The role involves managing customer relationships, achieving financial goals, and driving customer satisfaction through strategic leadership and collaboration.

AerospaceElectronicsInformation TechnologyInnovation ManagementManufacturingService Industry

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Manage the internal and external element of the Customer Management Operating System (MOS) to achieve all financial and customer satisfaction goals for their account portfolio. Build, develop, and lead an effective Customer Core Team (CCT) that might include Area Sales Managers and Customer Support Managers in pursuit of goals

Own business commercial relationships, including the achievement of growth targets, working capital metrics, and ensure pursuit pipeline is filled and achieved

Maintain oversight of HON performance to both Honeywell and customer contractual obligations

Provide leadership and strategic vision to Area Sales Managers and Customer Support Managers to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets

Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to: quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools

Plan, organize, and execute Honeywell executive visits as required to customer sites resulting in positive interchanges and improved business results

Responsible for fostering customer executive level relationships through daily interaction with airline executives

Ensure Accounts Receivable results are achieved working with the ACC team

Ensure sales targets are achieved within the Areal Sales Managers

Act as support and escalation point for ACC and C&PS in collections and dispute resolutions

Identify specific process improvement opportunities from an HOS Gold perspective, ensuring actions taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required

Drive for attainment of HOS Gold behaviors and results across their area of responsibility through direct management as well as cross-functional influence of peers

Ensures MOS in place for Honeywell product delivery, reliability performance including the translation of site based/product-based improvement plans e.g. delivery and reliability to customer specific plans

Qualification

Aftermarket experienceBusiness AcumenProduct KnowledgeLeadershipChange managementCommunication skillsNegotiationsInfluenceDegree in Business/Marketing/EngineeringMBAMaster’s degreeProject management

Required

Bachelor's degree required

10+ years of product or sales experience with Aftermarket experience

Preferred

Degree in Business/Marketing/Engineering preferred

MBA or other Master's degree is highly desired

Relevant project/program/business management Aftermarket experience with a track record of delivering successful results across a diverse, global aerospace business

Experience with a distributed, global network model for maintenance and/or value-added reselling

Experience with change management

Experience at leading large-scale projects from concept to completion