Vaco · 1 day ago
Operations Manager (Fully Remote)
United States
Full-time
Remote
Mid, Senior Level
$24/hr - $26/hr
3+ years expVaco is a company that specializes in talent solutions and consulting services. They are seeking an Operations Manager responsible for overseeing day-to-day project operations, including people leadership, process implementation, performance management, and vendor relationship management.
ConsultingFinanceRecruitingStaffing Agency
Responsibilities
Workflow and process management - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they’re updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives
Process Improvement - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance
Project Management - Manage cross-functional projects and teams by working with business stakeholders across the organization as well as manage multiple projects with competing priorities simultaneously. Develop/manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. Synthesize feedback and communicate progress regularly to stakeholders
Stakeholder management - Work with a global team of stakeholders to ensure client needs are being met. Synthesize feedback and communicate progress regularly to stakeholders. Intake new workflow requests from stakeholders and collaborate to implement them
Team management - Create a clear and organized structure for a global team. Hold regular 1:1s with team members. Develop and implement feedback channels for team members and conduct performance reviews and improvement plans. Ensure the team is adequately staffed at all times, conduct interviews, make hiring decisions and work with recruiters to manage the hiring process. Develop, execute and oversee training programs. Identify, document and mitigate HR issues. Review timesheets and expense reports
Qualification
Required
BA/BS degree
3+ years of people and program management experience with a track record of increasing responsibility
Exceptional leadership, management, communication and collaboration skills
Experience in vendor management processes including managing multiple vendors in multi-year contracts and execution of outsourcing projects
Excellent verbal & written communication skills; ability to effectively communicate with and influence multiple partners and stakeholders
Outstanding problem-solving, critical thinking and analytical skills and experience in applying project management techniques
Experience streamlining complex processes and implementing workflows designed to increase efficiency
Ability to work independently and drive projects to completion with minimal guidance
Very strong organizational skills with a high attention to detail
Demonstrated ability to create, analyze and report metrics, including knowledge of intermediate Excel/Google Sheets functions (e.g. vlookups, pivot tables)
Ability to deal with multiple conflicting priorities and stakeholder issues and driving towards pragmatic decisions/actions
Experience creating and presenting business reviews
Prior experience of having supporting Global clients in a fast changing product environment
Preferred
Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools
Proven experience in risk and change management
Lean/Six Sigma Green/Black Belt with an experience of having a minimum of 2- 3 projects
Experience in managing Team Leads (or equivalent) and remote team members
Experience managing creative teams
Tech savvy and proficient with Google products
Experience in risk and change management
Benefits
Discretionary bonuses
Medical, dental, and vision benefits
401(k) retirement plan
Company
Vaco
This page is no longer active.
5001-10000 employees
H1B Sponsorship
Vaco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (4)
2022 (3)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-12Acquired
Leadership Team
Brian Waller
Chief Executive Officer & Co-Founder
Jay Hollomon
Co-Founder/Board Member & Executive Advisor
Recent News
2025-03-01
2025-02-12
2024-12-06
Company data provided by crunchbase