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Advocate Aurora Health · 19 hours ago

Client Service Representative

Aurora Medical Center West Allis - 8901 W Lincoln Ave

Full-time

Onsite

Entry, Mid Level

$21.85/hr - $32.80/hr

2+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, providing care across multiple states. They are seeking a Client Service Representative to coordinate inbound and outbound calls, ensure complaint resolution, and assist with client service policies and procedures.

Health Care

Responsibilities

Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures

Performs outbound telephone calls to clients following client service procedures. This includes client follow-up on all past due balances

Ensures rapid and appropriate complaint resolution and documentation

Maintains a working knowledge of all laboratory operations and databases of ACL, including Antrim, Sunquest and all other systems supporting client accounts

Documents and updates Business Office system with all information received and actions taken

Assists Field Service Representatives, Sales Representatives, and Collection Representatives with maintenance of existing accounts

Assists with the development and maintenance of Client Service policies and procedures

Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff

Applies all incoming cash to client accounts

Instructs students and new caregivers as assigned

Qualification

Medical billingLaboratory information systemsHuman relations skillsAnalytical skillsWindowsDatabase experienceWord processingOrganizational skillsOral communicationWritten communicationInterpersonal skillsDecision-making skills

Required

High School Graduate

Typically requires 2 years of experience in client service in an insurance, utility or health care organization, particularly with handling inbound & outbound telephone support

Excellent human relations skills

Strong analytical and organizational skills

Excellent oral and written communication skills as well as the ability to deal with many details pertaining to an issue

Interpersonal skills necessary to deal effectively with client service staff, all levels of management, and all external contacts including industrial clients, physicians, patients and the community

Demonstrates good decision-making skills

Ability to use the telephone effectively with a clear speaking voice and a courteous manner

Operates all equipment necessary to perform the job including personal computers, printers, faxes, and telephones

Ability to deal with high levels of job-related stress

Must be willing to handle potentially hazardous and/or infectious materials

Must possess good command of the English language with the ability to analyze written, spoken, and visual material