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The Black Tux · 6 hours ago

Retail Associate, Natick Mall

Natick, MA

Part-time

Onsite

New Grad, Entry Level

$19.85/hr - $21.22/hr

The Black Tux is a company that designs and manufactures modern formal wear, ensuring customers look their best for special occasions. As a Retail Associate, you will guide customers through personalized fitting appointments and assist in styling to create memorable experiences while meeting sales goals.

FashionInternetMen'sRental

Comp. & Benefits

Responsibilities

Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value

Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach

Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships

Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions

Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation

Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments

Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset

Meet individual and team sales goals by delivering an engaging, consultative showroom experience

Maintain showroom presentation and organization, ensuring an elevated and inviting environment

Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning

Stay informed on product knowledge and styling trends to better serve customers

Qualification

Customer serviceStyling expertiseSales techniquesEvent coordinationDigital platform navigationTeam collaborationActive listeningAdaptabilityProblem-solving

Required

Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail

A confident, consultative communicator who builds trust through active listening and thoughtful guidance

Naturally curious about customer's lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales

A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience

Tech-savvy and comfortable navigating digital platforms to assist the customer experience

Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach

A humble team player who values accountability, feedback and continuous learning

Adaptable and solutions-driven - able to handle multiple customers and event setups at once

Weekend availability is required

Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards

Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential