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Acosta · 1 day ago

Sales Manager - Prem

Phoenix, AZ, United States

Full-time

Onsite

Mid, Senior Level

2+ years exp

Acosta is a leading company in the retail sector, and they are seeking a Sales Manager to lead a team driving sales for major wireless brands. The role involves coaching and managing a team, building relationships with store leadership, and ensuring performance excellence.

MarketingSales

Responsibilities

Drives sales by leading a team of high-performance sales representatives

Coaches and trains the team to continuously improve sales performance

Builds and maintains long-term trusting relationships with representatives, management/corporate support teams and the local Client team

Evaluates, recommends, and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes

Creates a culture of performance excellence that attracts and retains top talent

Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory and/or representative/team activities by assigned due dates

Maintains awareness of all issues that arise from staff, client, or customers

Follows through with action plans timely and consistently in collaboration with management and/or Human Resources within forty-eight (48) hours

Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success

Ensures team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues

Complies with contract budget

Meets regularly with management and support services teams to ensure excellent customer service and to ensure that client/contract expectations are being met or exceeded

Proactively recruits, interviews, and hires Wireless Professionals/Specialists

Ensures that all candidates are screened and interviewed in a legal, professional manner and on a timely basis, maintaining staffing levels consistent with contractual obligations

Ensures position requisitions are accurate and provided on time per system and Recruiting Department requirements

Contacts all internal and external candidate leads received within twenty-four (24) hours and maintains applicant tracking system status compliance as required

Provides detailed on-boarding, orientation, and termination information to team members, in collaboration with management and Human Resources

Ensures completion of on-boarding requirements within one (1) to four (4) days of offer extension

Ensures all new hire employment processes are completed accurately, timely, legally, and in compliance with Company and/or client policies

Follows up with representatives on late and/or missing data

Accountable for ensuring that team members receive all necessary product and technology training to achieve expected successful proficiency levels and/or service order compliance

Forges synergy by maintaining smooth, effective work relationships at all levels

Promotes a winning, team-based culture of inclusion

Aligns resources to accomplish all objectives

Other duties as assigned to improve performance of self or others

Qualification

Retail sales managementCustomer serviceTeam leadershipCommunicationProblem solvingOrganizationPrioritizationSelf-confidenceAccountabilityTime managementFlexibilityPresentation