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Customer Support Specialist jobs in United States
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Emporia · 12 hours ago

Customer Support Specialist

positionLittleton, CO
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $25/hr
Emporia is a company focused on accelerating the energy transition by helping consumers save on their utility bills through innovative energy management tools. The Customer Support Specialist will serve as the primary point of communication between the company and its customers, addressing support requests across various channels and ensuring a high level of customer satisfaction.
Electrical DistributionEnergyEnergy EfficiencyManufacturingSmart Home

Responsibilities

Handle hundreds of daily support requests through various channels, including phone, in-app/web chat, email, web form submissions, and social media
Assist customers with pre-sales questions about how products work and provide live diagnostics and troubleshooting of devices
Communicate with customers to understand their issues and provide empathetic support, especially for those with suboptimal experiences
Provide feedback and customer experience insights to team members as the voice of the company
Support the team with any questions, walkthroughs, explanations of the product, and technical details

Qualification

Communication skillsComfortable with technologyEmpathyCustomer serviceProblem-solving

Required

Strong communication skills
Reading: Comprehending customer requests, understanding problems and potential troubleshooting steps with limited information provided by customers
Writing: Sending dozens of written messages daily to customers and non-customers via chat/email/messaging systems
Phone/Speaking: Ability to communicate with customers worldwide and discuss technical details (no secondary language/translation skills required)
Comfortable with technology, including Smartphones/Apps, Web and Web applications, 'Cloud'-based services, WiFi, and IoT (Internet of Things). Detailed technical experience is not required, but you should be flexible and eager to learn the specific aspects of the job position
Full-time, on-site presence required
Hours of operation: 8-5/M-F (subject to change as business needs dictate)
A resume are required to be considered for this position
New employees will be required to successfully complete a background check

Benefits

Medical/dental/vision insurance
401(k)
Employee stock option program
Paid holidays plus unlimited PTO
Discounts on Emporia products and partner offerings

Company

Emporia

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Emporia is an electrical company that specializes in smart homes technology systems such as energy monitors, smart plugs, and batteries.
dateFounded in 2018
location
Littleton, Colorado, USA
people-size51-200 employees
web-link
https://emporiaenergy.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Honda Motor
2024-06-13Corporate Round

Leadership Team

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Shawn McLaughlin
Founder / CEO
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Recent News

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Company data provided by crunchbase