Apply on Employer Site

The Trevor Project · 19 hours ago

IT&S Infrastructure Manager

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $120K/yr

3+ years exp

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. As the IT&S Infrastructure Manager, you will oversee the team that manages and supports the organization’s network, cloud applications, and security platforms while ensuring data security and effective incident response.

LGBTNon ProfitWellness

No H1B

Responsibilities

Develop and implement best-in-class policies and documentation for supporting the Trevor IT & Security platforms

Ensure the secure handling and protection of highly confidential and sensitive data across IT systems and infrastructure

Define requirements for and conduct regular security and performance audits on networks, endpoints, and cloud/SaaS services in alignment with industry best practices

Monitor and report on IT&S Infrastructure Team volume, bandwidth, and survey metrics

Identify and act on opportunities to improve software platforms, security systems, and other aspects of IT Infrastructure

Create, maintain, and regularly test the organization's disaster recovery plan

Proactively track and mitigate cybersecurity threats and manage the organization’s cybersecurity training program

Support the Technology Support Manager in developing content, training, or documentation to help proactively prevent recurring Infrastructure issues that impact staff

Act as an escalation point for advanced issues involving IT Infrastructure systems and platforms

Monitor the performance of the IT&S Infrastructure Team with a focus on support and professional development through the use of weekly 1:1 meetings, individual development plans, and other appropriate tools

Contribute to and facilitate the continuous improvement of the IT & Security Knowledgebase

Participate in the development of the verticals budget, workforce plan, strategic plan, and other processes as requested

Demonstrate fair, ethical, and equitable business practices

Handle sensitive and confidential matters with the utmost discretion and integrity

Learn eagerly, share knowledge appropriately, and improve continuously

Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

Work, communicate, and collaborate effectively with others

Demonstrate attention to detail and accuracy in all work

Demonstrate a commitment to fostering and maintaining an environment of belonging

Organize and report on the Infrastructure teams projects and tasks to the Director of IT & S

Other relevant duties and responsibilities as assigned

Qualification

ITSecurity ManagementIdentity Access ManagementBusiness ContinuityDisaster RecoveryHelp Desk SupportAutomationProject ManagementTeam LeadershipPlanning SkillsEnglish ProficiencyProblem-Solving SkillsAttention to DetailCollaboration

Required

3 or more years of combined education, work, and/or certification experience with demonstrated expertise in IT and Security planning, implementation, and maintenance

2 or more years of experience in Information Technology Management

Proficiency in Identity Access Management

Proficiency in Help Desk Support

Proficiency in Automation

Proficiency in Business Continuity and Disaster Recovery

Proficiency in Leading small impactful teams

Proficiency in Project management and delegation

Proficiency in spoken and written English

Benefits

Comprehensive health coverage, including plans that support various gender affirmation care needs

Mental health resources, with access to virtual care and a variety of in and out of network options for support

403(b) retirement plan with a 3% employer match, vesting over three years

Generous paid time off and company holidays to rest and recharge

Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources

Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement