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SHAZAM Network - ITS, Inc. · 15 hours ago

Computer Operator

Johnston, IA, US

Full-time

Onsite

Entry Level

$20.20/hr - $26.70/hr

1+ years exp

SHAZAM Network - ITS, Inc. is a national company focused on strengthening financial institutions through exceptional customer service. They are seeking a Computer Operator responsible for operating and monitoring computer systems to ensure optimal performance and accuracy, while also managing system operations and addressing potential issues.

FinanceFinancial ServicesService Industry

No H1B

Responsibilities

Manage the operation of several computer systems by means of on-line terminals or multiple system display consoles

Monitor systems performance, identify potential system malfunctions and initiate corrective action to ensure the integrity of the production files, outputs, and system availability

Seek to minimize system downtime for our customers by resolving or notifying them about problems in a timely manner

Maintain up-to-date knowledge of computer operating procedures and operating standards and provides any necessary training to other operations staff

Recognize and recommend improvements to Computer Operations Manager on any potential problem areas

Responds to any peripheral equipment requests or needs to ensure accurate and effective job stream flow and schedule maintenance

Maintain production schedules on computer systems and initiate corrective actions in the maintenance of these schedules

Maintain awareness of the status of all circuits and data communications equipment and assist Data Communications staff in testing circuits and equipment and acting on problems, following problem escalation procedures

Monitor on-line systems and take appropriate action when problems occur at ITS, DPCs, foreign switches, or terminals

Handle and maintain all data in a secure and confidential manner

Qualification

Computer operationSystem monitoringData entry precisionTechnical troubleshootingCustomer communication

Required

At least one year of computer experience is preferred

Can effectively identify and respond to hardware and software operational issues

Skilled in interpreting system outputs, written materials, and training content to support Operations Department improvements

Demonstrates precision in computer data entry and can maintain paperwork, system access, and retrieval tasks for extended periods

Capable of standing for 30 minutes or more while preparing system backup tape files for transport to off-site storage

Proficient in understanding complex technical instructions—both written and verbal—and providing thoughtful analysis and customer-focused recommendations

Communicates clearly by phone, in person, and through written correspondence with customers, support staff, and colleagues

Able to move computers, printers, and similar equipment weighing up to 50 pounds

Performs well under deadline pressure within a fast‑paced, evolving work environment

Thinks independently, demonstrates self‑direction, solves problems effectively, and makes sound decisions