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Easterseals Redwood · 1 day ago

Administrative Supervisor

Fort Mitchell, KY

Full-time

Onsite

Mid Level

Easterseals Redwood is committed to empowering individuals with disabilities and enhancing community well-being. The Administrative Supervisor is responsible for ensuring compliance with regulatory requirements and overseeing administrative operations for Adult Services, including managing staff and maintaining records.

Civic & Social Organization

Responsibilities

Provides direct supervision to the Receptionist and Administrative Assistant, including day-to-day oversight of workflow, task prioritization, and administrative coverage

Trains, coaches, and supports administrative staff to ensure understanding of department procedures, documentation standards, and compliance expectations

Assigns and monitors administrative tasks to ensure deadlines, accuracy, and consistency across Adult Services

Serves as the first point of escalation for administrative questions, workflow concerns, and problem-solving

Provides ongoing performance feedback and participates in performance evaluations in collaboration with the Director of Adult Services

Ensures front-desk operations and administrative communication reflect professionalism, customer service standards, and alignment with Easterseals Redwood values

Identifies process gaps or inefficiencies within administrative operations and recommends improvements to leadership

Inputs, maintains, and updates CareLogic records for each individual served

Maintains electronic individual files for Kentucky Adult Services programs

Works closely with the Service Coordinator to maintain individual records in Ohio

Provides training and support on electronic record systems, including CareLogic, Britco, and Salesforce, to ADS leadership and administrative staff

Runs reports from electronic recordkeeping systems, including CareLogic, Salesforce, and Britco, and provides data and technical support to ADS leadership

Attends trainings and meetings to remain current on electronic record systems and system updates

Attends Plan of Care meetings and Team Meetings to maintain knowledge of each individual’s plan and ensure completion of required documentation

Completes monthly internal audits to ensure ongoing compliance, including review of client files and electronic records

Proofreads and edits daily notes and monthly summaries to ensure compliance and documentation accuracy

Identifies recurring documentation trends and notifies the Program Manager and Director so concerns may be addressed through training or corrective action as appropriate

Assists in the maintenance of regulatory, licensure, and accreditation materials

Attends trainings and assists with research to ensure Adult Services remains compliant with applicable regulations in both Kentucky and Ohio

Provides support to the Director and Assistant Directors during all internal and external audits

Works closely with Assistant Directors and the Community Outreach Coordinator to maintain referral records

Conducts research and compiles data as requested by the Director, including providing data to support grant applications

Assists in researching and gathering information to support maintenance of individual files and overall departmental regulatory compliance

Develops recordkeeping systems and procedures to collect data, organize information, and maintain department files

Serves on the COMPASS committee

Serves on cross-division teams and committees as assigned

Qualification

Electronic Records ManagementData AnalysisAdministrative LeadershipBusiness Office SkillsDisabilitiesSupervisionCompliance KnowledgeTeam Collaboration