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HUB International · 1 day ago

Employee Benefits Account Executive

Fort Lauderdale, FL

Full-time

Onsite

Senior Level

7+ years exp

HUB International Limited is one of the largest global insurance and employee benefits brokers, providing a wide range of services. The Employee Benefits Account Executive is responsible for leading the service and implementation of insurance business, managing client relationships, and driving business development efforts.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Manages an assigned book of business which is comprised of key and high revenue-producing accounts, all of which have a significant impact on the business operations of the client and on HUB

Lead and develop a team of Account Managers and Account Associates. Identify skill gaps and work with Practice Leader to identify training and development to address the gaps

Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the incumbent is responsible. These include non-routine coverage issues and questions, denial of claims, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts

Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability

When counseling clients on appropriate coverage, will assess risks based on clients’ situation and determine proper coverage to insure and mitigate those risks

Builds strong relationships with internal customers (producers, marketing, customer service, and claims) as well as our external trading partners

Negotiates terms, conditions, and pricing directly with insurance carriers, in conjunction with the Marketing Team

In situations where special carrier programs are available, determines if those programs are appropriate for particular clients. Then consults with clients on the benefits of those programs. Will then work with carriers to quote coverage through appropriate program

Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve

Leads client meetings (including renewal meetings), independent from producer or manager as needed

Supports, mentors, and trains Account Managers and Account Representatives, as necessary

May oversee functions performed by Account Managers and Account Representatives including approval of renewal strategies and resolution of client and carrier issues

Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval

Leads all aspects of client service, marketing, and renewal of book of business. Uses judgment and creativity based on industry experience to produce favorable results and solutions to address clients’ insurance needs

Responsible for overall retention of accounts in assigned book of business

Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate

Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary. Ensures the accuracy of data in those systems

Possesses mastery of the various HUB and industry resources and tools that are available and utilizes same to best serve clients

Travels on company business as required

Prepares reports for management as required

Attends industry related continuing education training and courses

Performs other duties and projects as assigned

Qualification

Employee Benefits Account ManagementInsurance Industry KnowledgeClient Retention StrategiesAnalytical SkillsMicrosoft Office ProficiencyLeadership ExperienceProblem SolvingConflict ResolutionCustomer Service SkillsContinuing EducationTravel FlexibilityHigh School DiplomaProfessional DesignationTeam CollaborationCommunication Skills