Apply on Employer Site

LANXESS · 1 day ago

Customer Service Representative

Pittsburgh, PA, US, 15275-1112

Full-time

Hybrid

Mid Level

3+ years exp

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. As a Customer Service Representative, you will deliver fast, accurate support in a high-stakes, high-tech environment, managing customer orders and inquiries while assisting marketing and sales with various tasks.

BiotechnologyChemicalIndustrial

Responsibilities

Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material), perform customer master data requests and maintenance within the LANXESS systems. Process customer inquiries regarding order status, shipment timing, etc

Assist Marketing and Sales with receivables and credit limit requests, Support sales (as requested) with maintenance of forecast

Identification of customer requirements and proactively suggest solutions, Responsible for receiving customer complaints and facilitating resolutions

Constant review of inventory and replenishment planning with Production Planner and track order status (internal / external), delivery time, and invoicing

Work in conjunction with third party logistics providers to troubleshoot any shipping problems as they occur. Work in conjunction with third party warehouse providers on any order fulfillment questions

Qualification

SAPLogistics experienceCustomer order managementMS ExcelCommunication skillsProblem solvingNegotiation skillsConflict resolution

Required

Bachelor's Degree in Business, Logistics, or Supply Chain or equivalent business or industry experience will be considered

Minimum of 3-5 years of relevant experience

Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment

The position requires strong organizational, communication and time management skills

Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical

Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS products to serve as a department resource

This is a HYBRID role located in the Pittsburgh Pennsylvania office. The expectation is that the candidate will be able to be on site multiple days each week