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CardWorks · 13 hours ago

Customer Support Associate (NY)

Woodbury (Long Island)

Full-time

Onsite

Entry Level

$17.50/hr - $22/hr

1+ years exp

CardWorks is a diversified consumer finance service provider, and they are seeking a Customer Support Associate to work in a call center environment. The role involves answering inquiries and resolving complaints to ensure customer retention and satisfaction.

Financial Services

Responsibilities

Assists and advises accountholder regarding their accounts

Answers telephone and interacts with customers in a professional manner

Facilitates problem resolution in accordance with policy and procedure

Updates and notates customer information within the operating system

Completes necessary steps to initiate account transactions and investigations

Advises accountholders of billing disputes procedures including transferring call or opening disputes if after hours

Determines when to escalate calls that require further assistance

Qualification

Customer service experienceCall center experienceFirst Data Resources (FDR)Evolve platform experienceComputer proficiencyProblem resolutionClear communication

Required

Requires a high school diploma or its equivalent

Prior customer service experience

Experience working with computers is required

Preferred

Experience with First Data Resources (FDR), Evolve or related platforms preferred

One (1) plus years of related inbound or outbound call center or collections experience desirable

Benefits

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program

Benefits Package -Medical, Dental, and Vision (plus much more)

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Group Life and AD&D Insurance

Paid Vacation, Sick Days and bank Holidays

Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition