Apply on Employer Site

Holmes Murphy · 1 day ago

Sr. Liability Claims Specialist, Supervisor

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Holmes Murphy is a leading provider of innovative risk management solutions, and they are seeking a Sr. Liability Claims Specialist, Supervisor to lead a high-performing group of adjusters. This role involves driving operational excellence and ensuring exceptional claims handling while supporting clients with complex liability exposures.

Employee BenefitsFinancial ServicesInsuranceProperty InsuranceRisk Management

Growth Opportunities

Responsibilities

Adjudicate claims as needed, investigate, negotiate settlements, and maintain accurate documentation

Monitor claims, especially in litigation, ensuring timely responses and adherence to "Best Practices for Claims."

Research and respond to inquiries from insureds, claimants, agency partners, and carriers

Meet with clients to discuss complex claims and coverage issues

Maintain open communication with customers and fronting carriers

Assist staff with litigation management and decision-making

Ensure appropriate talent placement, coach team members, conduct performance feedback, and support career development

Manage timesheets, time off requests, and participate in compensation decisions

Facilitate team meetings, attend internal and external training, and coordinate ongoing training

Set regular file review diaries and meet with staff monthly for performance enhancement

Conduct quarterly team meetings and help staff set and monitor annual goals

Participate in round tables, train and mentor team members, and serve on company committees

Encourage subrogation and fraud identification, participate in claim reviews and Risk Control Workshops

Mediate between insureds and insurance companies, interpret reports, and use data to drive change

Qualification

Life & Health LicenseProperty Casualty LicenseLiability Claims KnowledgeAdjusting ExperienceAICCPCUSupervisory ExperienceMathematical CalculationsOngoing EducationTeam CollaborationProblem-Solving

Required

Education: High school diploma; college degree preferred. Technical designations encouraged, such as AIC and CPCU

Licensing: Active state specific Life & Health/Property Casualty Insurance agent's license required or the ability to acquire license within three months of hire

Experience: 8-10 years of adjusting property and casualty claims, including litigated claims

Skills & Technical Competencies: Knowledge of General and Auto Liability coverages and claims processing procedures

Ability to work independently and in a team, perform complex mathematical calculations, and manage multiple tasks

Knowledge of state insurance regulations, ability to pass licensing exams, and commitment to ongoing education

Contributes to workflows while utilizing resources to deliver a world-class client experience and ensure compliance

Fosters relationships by understanding relevant parties, prioritizing problem-solving, and collaborating to deliver impactful solutions

Preferred

Prior agency, loss control or carrier experience preferred

Prior supervisory experience preferred

Benefits

Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!

Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.

401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.

Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.

Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.

DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!

Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.

Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!