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Crowe · 18 hours ago

Microsoft Business Applications Customer Outcome Leader

Oakbrook Terrace, IL

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$130K/yr - $284K/yr

7+ years exp

Crowe is one of the largest public accounting, consulting and technology firms in the United States, and they are seeking a Microsoft Business Applications Customer Outcome Leader – Senior Manager to drive customer success across post-implementation client accounts. This role focuses on ensuring measurable business outcomes and high-quality service delivery for clients using Microsoft Business Applications.

AccountingAdviceConsultingFinanceFinancial ServicesInformation TechnologyProfessional ServicesTax Consulting

No H1B

Responsibilities

Own outcome achievement and SLA performance across a portfolio of assigned post-implementation client accounts

Translate client business objectives into measurable outcomes, optimization roadmaps, and success metrics

Drive continuous improvement in service quality, client satisfaction, and realized business value

Oversee a portfolio of approximately 8–12 client accounts, including complex or high-impact engagements

Lead multiple cross-functional, global delivery teams to ensure consistent, high-quality execution

Manage capacity planning, skills alignment, and delivery performance across accounts

Partner with Account Executives and Executive Sponsors to shape and execute customer outcome strategies

Serve as a trusted advisor to client executives, providing strategic guidance and influencing decision-making

Ensure alignment between client expectations, delivery capabilities, and outcome commitments

Enable growth within high-potential accounts by expanding realized outcomes and demonstrated value

Support solution and service expansion across the Microsoft Business Applications portfolio

Balance outcome achievement with scalable, efficient, and profitable delivery models

Qualification

Microsoft Business ApplicationsOutcome-based delivery modelsManaging complex portfoliosExecutive-level communicationData-driven mindsetClient-facing environmentCollaborative leadership