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Lennar · 19 hours ago

Homebuyer Concierge

Vancouver, WA (Job Posting Location)

Full-time

Onsite

Entry, Mid Level

$18.04/hr - $31/hr

2+ years exp

Lennar is one of the nation's leading homebuilders, dedicated to creating an extraordinary experience for their Homeowners and Associates. The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement, guiding them through the construction and closing process while ensuring exceptional customer service.

ConstructionLifestyleReal Estate

Responsibilities

Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing

Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow

Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns

Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing

Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings

Facilitate and track all Salesforce Purchase Agreement milestones, including: Conditional Loan Approval, Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer (typically at foundation completion, though timing may vary by product type), Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney, Coordinating document signing to ensure an on-time closing

Qualification

Homebuilding experienceReal estate knowledgeCustomer service skillsMicrosoft Office proficiencySalesforce experienceProactive approachTask managementOrganizational skillsCommunication skills