United Wheels Inc. · 1 day ago
Director, IT Operations
Miamisburg, OH
Full-time
Onsite
Director/Executive
10+ years expUnited Wheels Inc. is an international leader in the design, manufacture, and distribution of bicycles and e-bikes. The IT Operations Director will oversee all aspects of IT operations, manage a team of IT professionals, and ensure the stability and efficiency of the technology environment supporting the organization.
AssociationConsumer GoodsOutdoors
Responsibilities
Lead IT operational planning, oversee operations-related projects and project portfolio, and work with stakeholders to define business and systems requirements for new technology implementations
Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization
Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision
Implement and manage ITIL-based service management practices, ensuring efficient delivery of IT services
Oversee incident management processes to drive timely resolution of issues and identification of root causes to prevent future occurrences to ensure high levels of customer satisfaction
Implement and manage change control processes to minimize disruptions and risks associated with changes to IT systems
Manage the design, implementation, and maintenance of the company's network infrastructure to ensure optimal network performance, reliability, and security
Maintain effective backup, recovery, and disaster recovery strategies and plans to minimize downtime and data loss in the event of a disaster
Direct the administration of the company's IT systems and servers to ensure systems are secure, optimized, and reliable
Support the execution of United Wheels’ security strategy and roadmap, including the design and execution of vulnerability assessments, penetration tests and security audits; and help ensure compliance with relevant cybersecurity compliance standards and regulations
Develop and manage the IT operations and security budget, including business case justification and cost/benefit analysis for IT spending and initiatives
Approve purchase of equipment and supplies to meet operational requirements of the business
Oversee vendor relationships and contract negotiations to ensure cost-effective procurement of IT services and products
Lead and manage a team of IT professionals responsible for various aspects of IT operations, infrastructure, and service management. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Bachelor's degree in a technology related field of study; master's degree or graduate level coursework preferred
Minimum of 10 years of experience in IT operations (service management, network and infrastructure, system administration, and cybersecurity), with at least 5 years in a leadership role
In-depth understanding of network architecture, infrastructure management, and system administration principles
Strong knowledge of ITIL and ITSM practices
Experience in developing Business Continuity and Disaster Recovery plans
Strong technical knowledge of PC operating systems and current network hardware, protocols, and standards
Strong understanding of project management principles
Ability to conduct and direct research into IT issues and products as required
Ability to effectively prioritize and execute tasks in a high-pressure environment
Extensive experience working in a team-oriented, collaborative environment
Exceptional customer service orientation
Strong leadership skills
Highly self-motivated and directed
Strong interpersonal skills with the ability to interact with all levels of staff
Ability to write reports, business correspondence, and procedure manuals
Ability to communicate effectively by adapting approach, language, and style to a wide variety of audiences, including stakeholders that are both technical and non-technical
Ability to effectively present information and respond to questions in business-friendly and user-friendly language
Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents
Ability to grasp and communicate the big picture while remaining conversant with details
Preferred
A passion for Cycling and the Outdoors!
Company
United Wheels Inc.
We're United Wheels, the global holding company of beloved outdoor brands Huffy, Niner, Buzz eBikes, Batch Bicycles, and VAAST, that enable our riders and their families to get out and enjoy the world around them.
201-500 employees
H1B Sponsorship
United Wheels Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Bruno Maier
President and CEO
Recent News
2024-12-16
Morningstar, Inc.
2024-12-03
Company data provided by crunchbase