Pet Food Experts · 6 hours ago
Customer Claims Processing Representative
Pawtucket, RI
Full-time
Hybrid
New Grad, Entry LevelPet Food Experts is a leading pet specialty distributor with over 80 years of experience, serving more than 10,000 pet retail locations across the nation. They are seeking a Customer Claims Processing Representative to accurately investigate claims, process discrepancies, and maintain professional interactions with business partners, ensuring high-quality customer service.
Food and BeverageRetail
Responsibilities
Quickly, efficiently, and accurately investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees
Facilitate the resolution of any reported discrepancies
Research and resolve discrepancies by working with internal and external stakeholders
Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits
Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies
Share recalled product information as needed with retailers
Keep all account notes up to date as related to claims processing
Process Consumer returns for retail and vendor partners
Maximize positive relationships through a shared commitment to provide a world class customer experience
Qualification
Required
Demonstrate problem solving, decision-making, and teamwork experience
Work in an environment where individuals take accountability of impact to the company's performance
Excellent planning, multitasking, communication, and organizational skills
Work both autonomously and in a collaborative environment
Professional telephone, email, and interpersonal etiquette
Computer proficiency, Google Suite, and Excel experience
Strong focus on repeatable, high quality results
High School Diploma or equivalent
Preferred
Prior data entry experience a plus
Prior experience with a CRM platform a plus
Prior industry product knowledge a plus
Benefits
Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.
Education Assistance Program – Invest in yourself, and we’ll help with the cost!
Company
Pet Food Experts
Pet Food Experts is a wholesale company specializing in pet foods and supplies.
Founded in 1936
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Dot Family Holdings
2022-03-08Series Unknown
Leadership Team
Keri Lemieux
Chief of Staff
Recent News
Company data provided by crunchbase