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Traeger, Inc. · 14 hours ago

Sales Operations Manager

Salt Lake City, UT

Full-time

Onsite

Mid, Senior Level

Traeger, Inc. is a leader in the BBQ industry, known for revolutionizing outdoor cooking with their wood pellet grills. The Sales Operations Manager will oversee the Sales Operations team, ensuring operational excellence and collaboration across various departments to enhance customer satisfaction and drive performance improvements.

Consumer Goods

H1B Sponsor Likely

Responsibilities

Provide day-to-day leadership and oversight for the Sales Operations team, ensuring consistent execution of core operational functions

Develop, implement, and manage short- and long-term goals, objectives, policies, and operating procedures for the Sales Operations function

Monitor, analyze, and report on operational KPIs as directed by leadership; implement process improvements to achieve performance targets

Partner with leadership to provide insights, recommendations, and guidance related to new or revised operating policies, practices, and procedures

Serve as the Sales Operations representative in cross-functional collaboration with Sales, Planning, IT, Logistics, and other key stakeholders to ensure seamless order flow and operational alignment

Manage and resolve escalations within the Sales Operations group; independently resolve issues where appropriate and escalate to leadership when necessary

Oversee team workload to ensure balanced and equitable account assignments; proactively identify capacity challenges and recommend adjustments

Manage team scheduling and time-off planning; ensure coverage and operational continuity

Ensure all core Sales Operations responsibilities are executed effectively, including but not limited to order management, customer, chargeback dispute resolution, pricing validation, and vendor portal maintenance

Play a critical role in ensuring item attributes and master data are accurately set up and maintained within customer and account portals within established lead times

Hold team members accountable for understanding, resolving, and preventing customer chargebacks

Own and drive overall OTIF (On-Time In-Full) performance across assigned Sales Operations accounts

Maintain a strong knowledge of national account requirements to support successful operational execution

Foster a collaborative, high-performing team environment that promotes accountability, teamwork, and efficient conflict resolution

Act as a key stakeholder in the hiring and selection process for the Sales Operations team

Coach, mentor, and develop team members, including overseeing onboarding for new hires and conducting quarterly and annual performance reviews

Serve as a collaborative partner and advocate when working with both internal and external stakeholders

Qualification

Operations managementCRMERP systemsMicrosoft ExcelTeam leadershipData analysisCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving

Required

Direct experience managing, leading, and coaching a team of 8–10 team members minimum, with a focus on performance, accountability, professional development and operational excellence

Direct experience in Operations managing relationships with national key account partners

Experience using CRM and ERP systems to manage workflows, analyze data, and support cross-functional operational needs

Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to support reporting and decision-making

Ability to adapt quickly in a fast-paced, evolving environment and respond effectively to changing priorities

Proven capability to multitask and manage competing demands while maintaining accuracy and attention to detail

Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams and leadership levels

Demonstrated ability to think holistically, evaluate complex situations, and make sound, timely decisions that support both operational and business objectives

Benefits

Full medical/dental/vision packages to fit your needs

401K to help you plan for the future

Tuition reimbursement

Dog friendly office

Access to a free ski pass to enjoy our beautiful backyard.

Great discounts on all things Traeger

Company

Traeger, Inc.

Glassdoor3.7

Since its humble start in Oregon in the 1990's, Traeger Wood Pellet Grills have been the outdoor cooking choice of food enthusiasts.

Founded in 1987

Salt Lake City, Utah, US

501-1000 employees

http://www.traeger.com

H1B Sponsorship

Traeger, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)

2021 (2)

2020 (1)