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Minted · 9 hours ago

Associate Manager, Artist Relations

San Francisco, CA

Full-time

Hybrid

Mid Level

$92K/yr - $121K/yr

3+ years exp

Minted is seeking an empathetic and organized Associate Manager for their Artist Relations team. This role involves leading the Community Support team, managing the Artist Challenge program, and ensuring high-quality support for artists while developing strategies to enhance engagement within the artist community.

ArtCrowdsourcingE-CommerceGraphic DesignHome DecorInternet

Responsibilities

Lead, develop, and motivate a small but high-performing Community Support team that is on the front line of supporting our artists

Project manage our detailed Artist Challenge calendar between cross-functional teams. Maintain project plans, using tools to automatically keep all teams informed of status, action items, blockers, dependencies, and deadlines

Manage escalated, sensitive cases that require special care and consideration

Ensure that our Support team meets very high standards for responsiveness to artists and quality of support. Analyze artist data, conduct detailed root-cause analysis, and communicate artist feedback cross-functionally. Develop solutions and determine the right channels to address artist feedback

Develop strategies and tools that help us scale to provide outstanding support to a growing community of artists

Monitor and manage Support team metrics and artist feedback. Be an internal advocate for artist needs and product requests across merchandising, brand, marketing, product management, and engineering teams

Develop programs that increase artists’ engagement with Minted and each other in our online community

Design onboarding content and automated communications that encourage new artists to try out the Minted community and participate in their first few design or art competitions

Manage all recurring artist communications, such as Design Challenge emails, announcements, individual updates about artists’ work, and act as the conduit between Minted and our artists for business updates

Qualification

Community managementData analysisProject managementExcelGoogle SheetsCRM toolsProject management toolsPeople managementExceptional communicationCreative problem-solvingDetail-oriented