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L&E Research · 14 hours ago

Client Services Assistant

Chicago, IL

Full-time

Onsite

Entry, Mid Level

L&E Research connects clients with consumers and professionals for market research projects. The Client Services Assistant plays a critical support role in ensuring operational excellence and client satisfaction by assisting the Client Services Manager and overseeing daily facility readiness and project execution.

Business IntelligenceMarket Research

Responsibilities

Act as Assistant Manager in the absence of the CSM with minimal support

Coordinate the onboarding and development of new CSRs

Serve as a mentor and example to the Client Services team, maintaining professional and service standards

Support the CSM in reinforcing current policies and procedures with CSRs

Ensure daily facility readiness including cleanliness, room setup, and material preparation

Support project execution including food orders, client needs, and cleanup

Collect information for and help build the Day of Needs for each project

Maintain the project workbook with current study details and ensure the Nightly Report is completed

Monitor technology such as printers, projectors, AV systems, and streaming platforms

Report issues and assist in basic troubleshooting of equipment to reduce disruptions

Oversee shipping logistics and FedEx supply management

Assist the CSM in maintaining inventory levels and ordering supplies

Ensure proper stocking of client rooms, kitchen, and facility materials

Execute shopping trips for project needs using personal vehicle (mileage reimbursed)

Cover reception desk; Greet guests and direct visitors

Answer and route calls professionally; Help monitor guest entry for safety

Secure valuables, report suspicious activity, and maintain a clean and safe environment

Qualification

Client Services experienceMicrosoft OfficeLeadership skillsTechnology troubleshootingCommunication skillsRetail experienceHospitality experienceMentorship experienceAdaptability

Required

Previous experience as Sr. CSR or equivalent mentorship and service experience

Full-time availability with flexibility in schedule

Valid driver's license, insurance, and transportation (exceptions may apply by location)

Strong written and verbal communication skills

Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech

Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference

Demonstrates adaptability and a strong aptitude for learning and leveraging new technologies, including emerging AI tools, to enhance efficiency and insight