Apply on Employer Site

Fix Group Management · 14 hours ago

Body Shop Estimator

Columbia, TN

Full-time

Onsite

Mid Level

$20/hr - $25/hr

3+ years exp

Fix Group Management is a well-established body shop with over 50 years in the industry, seeking top-tier talent to enhance their operations. The Estimator will manage the customer repair process, ensuring excellent service and communication while overseeing estimates, payments, and administrative functions.

Professional Training & Coaching

Responsibilities

Oversee the repair process to ensure a seamless experience from vehicle check-in to delivery

Communicate directly with customers and insurance companies regarding estimates, supplements, and payments

Keep customers updated throughout repairs, using the CCC Customer Experience system to log notes

Write accurate and detailed repair plans using estimating software, incorporating technician input to restore vehicles to pre-accident condition

Provide necessary documentation to facilitate accurate payments from insurance companies

Write and follow up on photo estimates and assignments daily, coordinating with Office Admin for assistance

Procure parts through electronic ordering and sourcing, utilizing preferred vendors and maximizing available discounts

Manage supplements for parts, materials, and sublet needs by collaborating with the Parts Coordinator

Deliver exceptional customer service by demonstrating empathy, providing timely updates, and thoroughly explaining the repair process to customers

Conduct final walk-around with the detailer and the customer before vehicle delivery, ensuring satisfaction

Manage repair order (RO) documentation, ensuring accurate estimates, invoicing, and timely payments

Print RO paperwork for the vehicle and tech daily, including labor assignments and parts lists

Complete vehicle check-ins and deliveries daily using the CCC Mobile app for walkarounds and final bill reviews

Participate in daily production meetings with the General Manager and back-of-house staff to optimize workflow and achieve sales goals

Prioritize daily work for technicians, paint, and detail/QC to ensure efficient shop operations

QC each vehicle to ensure quality repairs and verify full payments on ROs prior to delivery

Maintain high standards of customer service and communication throughout the repair process

Ensure accurate documentation and timely invoicing to support financial integrity

Collaborate effectively with team members to enhance operational efficiency and achieve shop goals, including regular reviews of sales, gross profit, and margins

Qualification

Estimating softwareCustomer serviceCommunication skillsWindows computer knowledgeMath skillsOrganizational skills

Required

3 or more years of experience as a Service Advisor or related position

Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions

Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs

Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone

Must possess ability to count. Must know how to perform basic math functions using a calculator

Must be able to get into and out of various vehicles without assistance

Must be able to drive a motor vehicle with passengers