Oriental Trading Company, A Berkshire Hathaway Company · 5 hours ago
Collections Representative
Omaha, NE
Full-time
Onsite
Entry Level
1+ years expOriental Trading Company, a Berkshire Hathaway Company, is the nation’s largest direct retailer of value-priced party supplies and teaching supplies. The Collections Representative will ensure timely payments from customers, monitor aging accounts, and resolve billing issues while maintaining positive customer relationships.
Retail
Responsibilities
Follows closely, the course of assigned aged Account Receivables and determines action to be taken
Contacts delinquent customers by phone, letter, or email to discuss past due invoices
Plans and maintains a program for the systematic follow-up and collection of assigned receivables
Takes appropriate action on collection irregularities, such as payment discrepancies, adjustments, shipment errors, customer complaints, and inquiries
Documents all contact with the customer or action taken in customer collection comments, maintained in the system
Obtains approval from Accounts Receivable Manager, Credit / Collection Supervisor, or Collection Team leader on the acceptance of compromise settlements, partial payments, and time extensions
Investigates invoices paid short
Contacts customers by phone or letter to determine reason for short pay and follows up at appropriate times, forwards information to appropriate customer service department for credit
Interacts with customers assertively, yet with tact and integrity, while maintaining a strong and positive business relationship
Generates reprints to for distribution to customers for payment processing
Consults at the appropriate department level and/or with sales representative, on particularly complex collection situations requiring unusual action
Process bankruptcy notices
Search for an account in the company’s customer database, suspend account if located, document filing in comments, prepare account to be written off to bad debt, and file claim if balance exists
Maintains regular and predictable attendance
Abides by all policies and procedures of Oriental Trading Company, Inc
Must be able to attend face to face meetings on short or little advance notice
Maintains operational relationship with sales and other departments concerned with collection related issues
Handles and safeguards highly confidential data pertaining to collection activity
Initiates, develops, and maintains relationships with the Company’s customer community
Performs various other duties as assigned by the Accounts Receivable Manager or Credit / Collection Supervisor
Qualification
Required
Requires a high school diploma or equivalent
Requires a typing speed of 25 words per minute
Requires a familiarity with general accounting procedures
Strong written and verbal communication skills
Ability to deal assertively, yet tactfully, with customers
Problem solver
Ability to prioritize and meet deadlines
PC skills including, but not limited to: working knowledge of Microsoft Word and Excel
Must be able to sit for long periods of time
Positive attitude, 'a whatever it takes to get the job done' approach to work
Preferred
One year of collections experience is preferred
Company
Oriental Trading Company, A Berkshire Hathaway Company
Oriental Trading Company has one simple mission: to make life more fun.
1001-5000 employees
H1B Sponsorship
Oriental Trading Company, A Berkshire Hathaway Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (11)
2022 (7)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2012-11-02Acquired
Leadership Team
Steve Mendlik
President & CEO
Recent News
2025-07-30
2025-07-09
2025-03-01
Company data provided by crunchbase