Area Delivery Director - Eastern US jobs in United States
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NewRocket · 10 hours ago

Area Delivery Director - Eastern US

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date12+ years exp

NewRocket is a global, full-service Elite ServiceNow partner dedicated to helping enterprise leaders navigate change and solve complex business problems. The Area Delivery Director – Eastern US is responsible for driving delivery excellence and customer satisfaction while managing the delivery portfolio across the Eastern United States, ensuring seamless execution of services and fostering strong client relationships.

Information TechnologyInternetSoftware

Responsibilities

Oversee delivery quality and customer satisfaction across all projects in the Eastern US
Act as a senior escalation point and trusted advisor to client executives
Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams
Maintain compliance with NewRocket methodologies, ensuring margin control and continuous improvement in delivery practices
Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence
Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement
Drive efficient utilization of global delivery resources, including strong collaboration with India teams
Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs
Partner with Sales leaders in the Eastern US to expand accounts, secure new logos, and drive bookings growth
Lead, coach, and mentor direct and indirect delivery team members across the region
Oversee career progression, hiring, and performance management for delivery talent
Foster a culture of collaboration, trust, and high performance consistent with NewRocket’s values
Accountable for achieving regional KPIs including bookings, revenue under management, margin, CSAT, and utilization
Strengthen relationships with clients in the Eastern US to drive expansion opportunities
Represent the region in cross-company delivery initiatives, ensuring alignment with corporate goals

Qualification

ServiceNow knowledgeProgram/project managementDelivery methodologiesPortfolio managementClient relationship managementAgile certificationPMP certificationSCRUM certificationServiceNow SPM certificationLeadership skillsCommunication skillsCollaboration skills

Required

12+ years of professional services or consulting experience, including 8-12 years in program/project management
5+ years leading delivery portfolios and managing large, distributed teams
Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices
Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios
Excellent leadership, communication, and collaboration skills, with experience across multiple time zones
Bachelor's degree or equivalent required

Preferred

advanced certifications (Agile, PMP, SCRUM, ServiceNow SPM)

Company

NewRocket

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NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform.
dateFounded in 2016
location
Vista, California, USA
people-size501-1000 employees
web-link
http://newrocket.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-08-19Acquired

Leadership Team

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Joseph Jogmen
Field CTO
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Eric Johnson
Chief Financial Officer
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Recent News

PR Newswire
Agentic AI is accelerating the evolution of ServiceNow services models
2025-12-11
PR Newswire
NewRocket Names Jason Rosenfeld as Chief Growth and Alliances Officer
2025-08-13
Business Wire
NewRocket Welcomes Dave Medd as First Chief Operating Officer
2023-07-18
Company data provided by crunchbase