Infinity Constellation · 23 hours ago
Service Delivery Manager
United States
Full-time
Remote
Mid Level
3+ years expInfinity Constellation is a fast-growing startup reshaping how elite executive assistance is delivered to founders, executives, and high-net-worth individuals. The Service Delivery Manager will function as the operational scrum master for the Executive Assistance team, ensuring consistent service delivery and process optimization for improved client experiences.
Artificial Intelligence (AI)Information TechnologySaaS
Responsibilities
Oversee weekly and daily operational cadences for EA delivery, ensuring all client work moves through the pipeline efficiently
Run structured delivery stand-ups and syncs to maintain alignment, surface blockers, and reinforce accountability
Manage the intake and allocation of new client work in collaboration with EA Managers, ensuring balanced workloads and clear prioritization
Identify process gaps or recurring friction points and drive iterative improvements to eliminate them
Partner with EA Managers on client delivery planning, helping scope requests and identify potential overextension or scope creep
Monitor delivery metrics such as turnaround time, workload balance, and client satisfaction to guide continuous improvement
Serve as an escalation point for operational issues impacting delivery or client experience
Collaborate cross-functionally with Operations, People, and Product (internal tools) to optimize systems and workflows
Coach EAs and Managers in agile-style practices — sprint planning, retrospectives, and commit‑to‑deliver habits — adapted to service delivery
Qualification
Required
3+ years of program, project, or delivery operations experience in a fast-paced environment (professional services, consulting, or tech)
Deep understanding of agile or lean practices, with the ability to adapt them for a service oriented business
Excellent organizational and communication skills; you can distill complexity into actionable next steps
Experience coordinating multi‑stakeholder workflows and balancing competing priorities
Comfortable with ambiguity and iteration; you help shape what 'great' looks like as the company scales
You embody competence and kindness, bringing precision, clarity, and empathy to your work every day
Company
Infinity Constellation
Infinity Constellation is an AI-focused incubator that fully funds and supports founders to build fast-growing, service-based startups.
2-10 employees
H1B Sponsorship
Infinity Constellation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
Funding
Current Stage
Early StageTotal Funding
$12MKey Investors
Freestyle Capital
2025-05-27Seed· $12M
Leadership Team
Francis Pedraza
President & Executive Chairman, CSO, CIO & CEO
Recent News
2025-12-11
GlobeNewswire News Room
2025-07-10
Company data provided by crunchbase