CarMax · 4 days ago
Appraisal Specialist Part Time
FL - South Florida - Doral - Miami International Mall
Full-time, Part-time
Onsite
New Grad, Entry LevelCarMax is the nation's largest retailer of used cars, providing a transparent and high-integrity experience for customers. The Appraisal Specialist is responsible for delivering exceptional customer service, facilitating the appraisal process, and building strong relationships with customers.
AutomotiveMarketplaceOnline Portals
Responsibilities
Providing exceptional service throughout the customer's experience
Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding
Serving as an advocate for CarMax by sharing what makes us the smart choice
Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections
The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that
Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
Collecting and transcribing data in order to accurately input information for the appraisal offer
Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback
Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour
Building and maintaining strong relationships and demonstrating excellent teamwork
Ability to follow up and re-engage with customers to stay in continuous contact with them
Qualification
Required
Deliver exceptional customer service
Read, interpret and transcribe data in order to maintain accurate records
Multi-task in a high energy, fast-pace work environment
Speak and listen effectively when dealing with internal and external customers
Complete CarMax provided training and attend scheduled meetings
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
Founded in 1993
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
The Virginian-Pilot
2026-01-17
The Motley Fool
2026-01-13
Company data provided by crunchbase