Top Workforce Solutions · 3 days ago
Customer Service Specialist
Northvale, NJ
Full-time
Onsite
Entry, Mid Level
$23/hr - $25/hr
2+ years expTop Workforce Solutions is seeking a customer-focused Customer Service Representative to manage inquiries, process orders, and resolve issues across multiple channels. This role requires a highly organized, communicative professional who thrives in a fast-paced environment.
Staffing & Recruiting
Responsibilities
Respond to customer inquiries and complaints professionally and empathetically
Process daily POD of deliveries, quotes, orders, and create invoices per company practices
Maintain high proficiency in product knowledge to provide exceptional customer support
Communicate with colleagues and relay important information to appropriate employees
Assist the sales team with quoting and order requests
Provide feedback on the efficiency of the customer service process
Perform other related duties as assigned
Qualification
Required
At least 2 years of customer service experience
Strong ability to work independently in a fast-paced environment
Excellent organizational skills and attention to detail
Exceptional verbal and written communication skills
Must work full-time on-site in the office (not a remote position)
Preferred
Positive, empathetic, and professional attitude towards customers
Ability to maintain confidentiality and handle sensitive information
Benefits
Generous PTO and Time Off
401(k) Plan
Fantastic Work Schedule
Company
Top Workforce Solutions
Welcome to Top Workforce Solutions on LinkedIn! With over 25 years of combined industry experience in direct placement recruitment, we specialize in connecting exceptional talent with leading organizations across multiple industries, such as Customer Service, Engineering, Executive Assistants, Finance and Accounting, Human Resources, Information Technology, Logistics, Office Administration, and Marketing and Sales.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase