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AkroFire · 18 hours ago

Program Performance Manager

Rubbercraft, Long Beach, CA, US

Full-time

Onsite

Mid, Senior Level

$97K/yr - $117K/yr

5+ years exp

Rubbercraft is a trusted leader in engineered elastomer solutions serving aerospace, defense, and industrial markets. They are seeking a Program Performance Manager who will manage key accounts, ensuring customer satisfaction and operational efficiency through strong communication and collaboration across departments.

Aviation & Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Becomes the point of contact for designated customers at Rubbercraft manufacturing location

Ensures premier customer service and full satisfaction of customers by escalating and requesting the necessary resources to ensure 100% Quality and 100% on-time delivery for key accounts

Owns and manages key account scorecards. Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information

Provide analytics and ensures that backlog for key accounts is aligned to customer requirements

Ensures on time processing of RFQs and New Purchase orders across Rubbercraft workflows

Provides status updates, partners with Operations, Engineering, Quality and Supply Chain to prepare Line of Balance or delivery schedules

In collaboration with sales accounts owners supports, leads meetings, calls and visits from customers at Rubbercraft. Ensures that necessary stakeholders are invited, agendas and strategy are defined, actions are recorded, tracked and objectives are met. Prepares presentations with analytics as required for key accounts

Identify, maintain and document strategic relationships inside the account and outside the account (i.e., consultant, competitor, channel partner)

Develops positive relationships with existing, new and target customers

Generates new sales by partnering with Sales and Business Development Teams

Resolve conflicts and provide satisfactory solutions to customers in a timely manner

Interface between customer and estimating department to provide necessary RFQ information

Owns administrative aspects of order management, including accurate order entry, ERP/MRP updates for change orders and sales order modifications, and associated administrative coordination to ensure data integrity and efficient workflow execution

Review, recommend pricing, upload documents to pricing committee and submit proposals to customers

Manage large proposal efforts including strategic programs

Participates in the negotiation of contracts, agreements, terms and conditions

Ensures customer documentation is distributed and retained

Leads contract review for the Key designated accounts. Ensures that technical and PO requirements are flown down to Rubbercraft and through contract review

Travel to customer site as needed

Assume additional responsibilities as required

Qualification

Customer ServiceAccount ManagementERP/MRP SystemsPricing ProposalsAnalytical AbilitiesMicrosoft ExcelPlanning & OrganizingNegotiation SkillsCommunication SkillsProblem-SolvingTeamworkDecision-Making

Required

5+ years of experience in Customer Service, Inside Sales, Account Management or Technical Sales servicing OEM Aerospace accounts such as Boeing, Lockheed, Gulfstream, Northrop, Bell, GE, R&R, Airbus, Raytheon, Pratt Witney Bell and/or sub-tier accounts such as Spirit Aerostructures, Collins, Honeywell, Simmes, etc

3+ years of experience creating LOBs/Schedule/Delivery Plans in excel, PowerPoint presentations for program and account updates

Excellent analytical abilities, experienced utilizing ERPs workflows for RMA process and Contract Review

3+ years of experience in pricing proposals. Understanding of pricing and margin, EOQ, concepts and strategies

Proven experience with problem-solving and understanding complex workflows and data reporting to drive compliance and on-time closure of workflows

Results focus, customer service orientation, action orientation, planning & organizing, teamwork & cooperation, decision-making skills

Proficiency in Microsoft Excel, Project and other PC based office tools. Must be able to utilize mid-advanced search formulas and dynamic tables in excel

Proven negotiation, facilitation, and consensus building skills

Resilient, positive and assertive communication

Must have good listening skills and the ability to be mindful and attentive to feedback from customers

Excellent communication skills, both oral and written. Strong aptitude with stakeholder engagement

Education/Certification: Bachelor Level degree or 10+ years of professional experience in customer satisfaction positions in manufacturing companies