Gulf Winds Credit Union ยท 23 hours ago
Digital Payments Specialist
Pensacola, FL, US
Full-time
Onsite
Entry Level
$20.50/hr - $20.50/hr
1+ years expGulf Winds Credit Union is a regional financial institution offering innovative financial tools to its members. The Digital Payments Specialist is responsible for ensuring operational support for products and services, focusing on member services related to various payment operations and administrative duties.
CreditFinanceFinancial Services
Responsibilities
Performs administrative duties with respect to any assigned operation, checks reports, queues, takes appropriate actions, makes required changes, and adheres to the organization's standard of excellence with all member interactions
Checks processing daily to ensure posting and other functions are correct. Rectifies any errors and tracks them as necessary. Makes determination on requests for refunds of fees, reopening debit cards, changes, re-issues or other actionable items. Detects problems and coordinates with technical support and vendors as necessary to quickly resolve issues
Assists members and team members with account issues, transaction research, product functionality, appropriate policies and procedures to be followed, answers questions and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the AVP of Digital Payments, along with their recommendations
Creates and follows procedures, guidelines, and other resources for team members in individual functional area to ensure optimal results. Provides training as necessary in assigned area - through provision of formal training and use of third-party training providers
Notifies members and team members of new features, processes and systems available through product changes and updates. Participates in user groups and other Project Management initiatives as needed
Maintains member account information and databases as necessary
Looks for efficiencies in administration of assigned and related functions, recommends changes to the AVP of Digital Payments
Ensures appropriate records are maintained and required reports are prepared
Performs other job-related duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Knowledge of industry and Credit Union regulations with respect to assigned job function
Good listening and telephone skills
Demonstrated proficiency in Word, Excel, Microsoft Outlook, PC operating systems, peripheral equipment etc
Able to make decisions with minimum information
Ability to read, write, comprehend, and speak English clearly
Light or low amount of physical exertion to include filing and archiving boxes of documentation
May involve lifting of boxes up to 20 lbs
Consistent presence in the office to effectively collaborate with team members and fulfill job responsibilities
Ability to actively participate in conference calls and meetings with other Credit Union team members and vendors
Normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m
Occasional after-hours work or travel may be required to meet project deadlines or attend conferences, seminars, or client meetings
Must adhere to safety rules and regulations
Company
Gulf Winds Credit Union
Gulf Winds Credit Union provides a wide range of accounts and banking services designed to help members live their best financial lives.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Souers
President/CEO
Joanne Hyatt
SVP/Chief Lending Officer
Recent News
American Banker
2022-09-02
Company data provided by crunchbase