IFS Inventory Post-Live Support Team Member jobs in United States
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Packard Culligan Water ยท 1 day ago

IFS Inventory Post-Live Support Team Member

positionMinnetonka, MN
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$58K/yr - $70K/yr

Packard Culligan Water is seeking a responsive and resourceful team member to join their Post-Live Support Team for the IFS inventory system. This role is essential in ensuring a smooth transition for dealerships after go-live by addressing user questions, resolving issues, and maintaining strong communication with internal teams.

RetailWater

Responsibilities

Respond to dealership inquiries and questions following training and go-live
Assist users in resolving errors or system-related issues in a timely manner
Direct complex or specialized inquiries to the appropriate internal resources
Utilize Zendesk to track, manage, and document support tickets and resolutions
Monitor trends in support requests to identify potential training or system gaps
Provide feedback to the Pre-Implementation and Training Teams based on dealership experiences and recurring issues
Collaborate with IT and functional teams to escalate and resolve technical problems

Qualification

ERP systemsZendeskInventory processesProblem-solvingCommunication skills

Required

Experience with ERP systems (IFS preferred) and customer support tools (Zendesk experience a plus)
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Ability to work independently and as part of a cross-functional team

Preferred

Familiarity with inventory processes and dealership operations is a plus

Benefits

$0 deductible medical insurance with affordable premiums!
Dental, vision, life insurance and more included in our comprehensive benefits package.
Career growth opportunities through training and development.
Competitive base pay, commission, and bi-annual employee incentives.
401k with employer match.

Company

Packard Culligan Water

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Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally.
dateFounded in 1946
location
Minnetonka, Minnesota, USA
people-size501-1000 employees
web-link
https://www.culliganwater.com

Funding

Current Stage
Late Stage

Leadership Team

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Derek Packard
President & CEO
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Brittany Farrell
Talent Acquisition Partner
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