Apply on Employer Site

InspiriTec, Inc. · 1 day ago

ASC Team Lead - HR (Fort Knox Onsite)

Fort Knox, KY, US

Full-time

Onsite

Entry, Mid Level

$18.45/hr - $18.45/hr

1+ years exp

InspiriTec, Inc. is seeking an ASC Team Lead for HR at Fort Knox, KY. The role involves managing a team to assist soldiers, veterans, and their families with HR issues while ensuring adherence to company policies and maintaining team morale.

AssociationCommunitiesNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Motivates and inspires team to surpass their potential

Maintaining team cohesion and morale through effective communication skills

Creating sense of ownership within the team and resolves any issues or complaints

Monitors, organizes, and coaches’ individual performance by providing both positive and constructive feedback

Continue to communicate the purpose, core values, and vision to the team

Ensure CCR’s follow company attendance policy by strictly adhering to individual work, lunch and break schedules

Review and approve time cards

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

Ability to control the pace and flow of the inquiry/request and manage call time effectively

Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers

Ability to listen to and empathize with customers and acknowledge their concerns

Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

Ability to gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively

Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner

Ability to respond to inquiries in English; fluent bi-lingual a plus

Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers

Ability to take direction within a team setting and complete team-related work promptly

Researches and facilitates resolution to the caller's inquiry

Inputs customer information in computer system for accountability and tracking purposes

Familiar with standard concepts, practices, and procedures for customer service

Familiar with Army lifestyle, culture, policies and procedures

Performs a variety of tasks, ability to multitask

Works under general supervision and must utilize appropriate chain of command

Excellent telephonic presence

Computer literate using MS Office products

Ability to work independently and in a team or work group

Familiarity with the Army Human Resources Command, its mission and goals

Utilize Avaya phone systems, Microsoft Outlook, Soldier Management System, all Microsoft Office programs, Army Disaster Personnel Accountability and Assessment System

Team Leads must be universal agents that are capable of working in the Welcome Center, email and/or Indexing processing team

Email/Hardcopy Team: Respond to multiple email inquiries within a timely manner by providing guidance and regulations to service persons, veterans, and their families. Perform this function while maintaining the ability to answer phone calls if and when the queue is backlogged

Qualification

Customer ServiceInterpersonal SavvyProblem SolvingData Entry SkillsVerbal CommunicationMulti-taskingPhone SkillsListeningBuilding Relationships

Required

High school Diploma/GED required

At least one year of customer service experience needed

Understanding of military concepts and procedures required

Eligibility to obtain NACI security clearance required

Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

Ability to control the pace and flow of the inquiry/request and manage call time effectively

Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers

Ability to listen to and empathize with customers and acknowledge their concerns

Ability to follow protocol and to apply sensitivity and discretion in handling confidential information

Ability to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request effectively