Table Mountain Casino Resort ยท 17 hours ago
Help Desk Technician FT (On-Site, Non-Contract)
Friant, CA
Contract
Onsite
Entry Level
1+ years expTable Mountain Casino Resort is seeking an IT Help Desk Technician to provide frontline technical support for their gaming casino. The role involves troubleshooting hardware, software, and network issues while ensuring compliance with relevant regulations and delivering exceptional customer service to employees and guests.
CasinoEventsGamblingGaming
Responsibilities
Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to ensure optimal performance for Casino team members and guests
Diagnose and resolve hardware failures, connectivity issues, and performance degradation
Administer user accounts, access controls, and permissions within Active Directory and other IT systems
Monitor, manage, and respond to incoming help desk tickets, emails, and radio requests, prioritizing critical issues and ensuring timely resolutions
Escalate complex or high-priority issues to senior technicians or specialized IT staff
Support casino administrative systems, point-of-sale (POS) terminals, and internal applications
Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, business-critical software, and casino administrative systems
Provide technical support via phone, email, radio, and in-person interactions
Assist employees with software usage, system navigation, and troubleshooting procedures
Educate staff on IT security best practices to safeguard sensitive casino data
Document common technical issues and resolutions to improve response efficiency
Assist with performing routine system checks, updates, and patch management to minimize downtime and prevent security vulnerabilities
Maintain compliance with Tribal Gaming Commission (TGC), federal, and Casino IT policies
Protect confidential information and enforce cybersecurity measures in line with industry regulations
Stay current on emerging technologies, industry trends, and security protocols
Work collaboratively with IT team members and other departments to support casino operations
Participate in regular team meetings, training sessions, and professional development opportunities
Qualification
Required
High School Diploma or GED
1-3 years progressive work experience in computer desktop support or equivalent combination of education and experience
Excellent interpersonal skills
Written and verbal communication skills
Proven analytical and problem-solving abilities
Must be able to successfully pass a pre-employment drug/alcohol screen
Background investigation
Obtain and maintain gaming license
Proficiency in Windows-based systems, including Microsoft Server, Microsoft Office Suite, and enterprise software applications
Understanding of networking fundamentals, including TCP/IP, DNS, and Active Directory administration
Strong troubleshooting and problem-solving abilities for hardware, software, and network issues
Ability to prepare, review, and analyze technical documentation and operational reports
Work independently, manage time effectively, and meet strict deadlines
Maintain confidentiality and uphold casino IT security policies
Communicate clearly and professionally, both verbally and in writing
Build and maintain positive working relationships across diverse teams and cultural backgrounds
Preferred
Associates degree
CompTIA A+ certification
Network+ certification
ITIL v4 certification
Microsoft 365 certification
Familiarity with Microsoft certification standards and best practices for IT support
Proficiency in word processing, spreadsheets, and database applications in a Windows environment
Assess technology needs and ensure system performance meets operational requirements
Implement, test, and maintain network systems and software applications
Company
Table Mountain Casino Resort
Table Mountain Casino Resort provides gaming, dining, live entertainment, and event hosting with various guest services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cameron Steinagel
Chief Executive Officer
David Brents
Chief Financial Officer
Recent News
The Business Journal
2025-12-13
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2025-10-24
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