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Illinois Action for Children · 13 hours ago

Analyst, Quality Improvement

Chicago, IL, US

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $70K/yr

2+ years exp

Illinois Action for Children (IAFC) is a catalyst for organizing, developing, and supporting strong families and powerful communities where children matter most. The Business Analyst is responsible for ensuring operational effectiveness by designing workflows, tracking program trends, and managing key projects within the Quality Improvement department. This role requires collaboration with various departments to enhance data collection and analysis for program performance.

ChildrenFamilyPersonal Development

Responsibilities

Work directly with the Director of Strategy Management, Program Integrity/Quality Assurance Manager, QA teams, and other appropriate IAFC staff to understand project concepts, objectives, and approach

Define project scope and objectives and assess the operational impacts, workflow, training, etc. of a project along with the Director of Strategy Management

Take assigned projects from original concept through final implementation

Create and maintain project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing, and tracking requests (changes, enhancements, etc.). Coordinates with Strategy to ensure that project management is aligned with best practices and strategic goals

Identify and coordinate communication and assignments among IAFC staff to meet the project requirements

Analyze the programs/departments activities and trends and compares analyses against the service standards and best practices. Present findings and works with the appropriate staff to identify and implement strategies that will address tactical and strategic goals

Review, analyze, and create detailed documentation of business process improvement and reporting and user needs, including workflow, program functions, and steps required to develop or modify improvement programs

Work with IT and business units to ensure that business requirements are adequately reflected in existing and new software applications. Develops use cases to test changes and new implementations, to ensure they align with business processes

Assist with the development of training and process improvement requirements of the program/department. Present findings and works with IAFC staff to design and implement training and development initiatives that will continuously upgrade the skills and capabilities for IAFC staff

Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities

Other Functions: The organization may assign other functions to the job at its discretion