ZOLL Cardiac Management Solutions ยท 1 day ago
Sr. Director, Service Operations
Pittsburgh, PA
Full-time
Onsite
Director/Executive
$182K/yr - $237K/yr
15+ years expZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Senior Director of Service Operations is responsible for the strategic planning and direction of operations management, ensuring service revenue attainment and optimizing global service operations.
Medical Device
Responsibilities
Has leadership accountability for the performance of global Service operations, optimizing service levels, asset utilization, total costs, and business risk
Conducts strategic planning, development, and execution of U.S. and International Service operations initiatives to meet business objectives
Understands and stays current on the appropriate legal and regulatory boundaries in the areas of Service operations, environmental, international MDR requirements, trade and transportation regulations and establish processes and controls to ensure compliance
Builds and improves key business relationships within and outside the organization, including the cross functional management of network inventory and the performance oversight of 3rd party international organizations utilized to service devices and fulfill orders
Demonstrates continuous effort to improve operations, decrease production costs, minimize inventory and work in process, streamline work processes and work cooperatively and jointly with other ZOLL departments. Accountable for creating a safety culture, implementing standards, improving ergonomics, escalating events, and promoting hazard identification and problem solving at the production team level
Leads Service Operations sustainability efforts, developing metrics and setting objectives, including educating stakeholders, identifying opportunities for recycling/reuse & energy reduction, creating forward looking plans based on country specific needs, and creating roadmap in alignment with corporate sustainability initiatives
Achieves operational and financial objectives by establishing strategic plans and annual operating budgets, conducting reviews of performance, preparing and completing action plans, managing employee performance, defining requirements, resolving problems, conducting audits, identifying trends, determining system improvements, and implementing changes
Accomplishes human resource objectives by recruiting, selecting, orienting, training, developing, coaching, and disciplining employees; communicating job expectations, planning, monitoring, appraising, and reviewing job contributions; and planning and reviewing compensation actions
Improves job knowledge by participating in educational opportunities, reading professional publications, and/or participating in professional organizations
Qualification
Required
Degree in Engineering, Business, or Supply Chain; MBA a strong plus
Over 15 years of relevant business experience, including significant strategy development and project management, plus at least 7 years of management/leadership experience with a proven record of achievement
Highly motivated leader, sets a 'high-bar' of achievement for self and organization, actively mentors and develops people toward high-performance, works outside of functional 'boundaries' for the betterment of the company, builds trust with people, exhibits managerial courage, overcomes adversity, makes and keeps commitments, keeps stakeholders informed
Leadership, Developing Strategy, Financial Modeling, Budgets, Coaching, Staffing, Project Management, Management Proficiency, Process Improvement, Self-Development, Planning, and Performance Management
Strong track record of delivering results
Excellent negotiation, communication, and analysis skills with exceptional attention to detail
Strong ability to develop, justify, and communicate a strategic vision, then execute against a complex plan involving various departments, 3rd parties, and outside agencies
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase