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Accenture · 19 hours ago

Real Time Analyst (RTA)

Austin, 323 Congress Avenue, Corp

Full-time

Onsite

Entry Level

$24.94/hr - $24.94/hr

1+ years exp

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core. The Real Time Analyst will ensure the delivery of operational reporting metrics, manage workloads, and act as a reporting subject matter expert while working with a diverse network of professionals.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

U.S. Citizen Only

Responsibilities

Ensure both contractual and operational reporting metrics for SLA s service level agreements and KPI s key performance indicators are delivered within agreed deadlines and at the required quality

Measure and report statistics of Operations Team to ensure that identified metrics, data analysis insights, etc. are being achieved

Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Interpret day to day business objectives and prepare and execute operational practices and work programs

Ensure proper execution of reporting processes by team, review all incoming work for clarity, provide clear work directions, e.g., receive requests for reporting assistance from the field, determine level of reporting assistance required and respond appropriately

Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

Manage workloads to ensure even distribution of reporting responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner

Prepare and analyze complex reports information and formulate conclusions

Ensure that all the reporting deliverables occur in accordance with the statement of work and service level agreements

Act as reporting subject matter expert for team members, peers and or clients as assigned

Qualification

Data analysisReporting metricsExcel pivot tablesStatistical functionsCustomer-facing experienceQuality control experienceTechnical skillsNumerical skills

Required

Minimum of 1 years' experience in data analysis and reporting of operations metrics

Minimum of 1 years' experience in a customer-facing operations environment

Must be flexible to work any shift including nights, weekends and holidays

Preferred

Experience in a quality control environment

Strong practical experience with Excel pivot table, charts, statistical functions is essential OR working in a reporting environment, with proven ability to deliver high quality accurate reports within demanding timescales

Strong technical and numerical skills with advanced Excel skills