Customer Support Consultant - Bilingual jobs in United States
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IDEXX Livestock Diagnostics ยท 14 hours ago

Customer Support Consultant - Bilingual

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$20/hr - $20/hr

IDEXX Livestock Diagnostics is an innovation leader in the veterinary diagnostics industry, and they are seeking a Customer Support Consultant who will act as the liaison between customers and IDEXX laboratories. This role involves answering customer inquiries, resolving issues, and providing lab test results while ensuring exceptional customer service in a fast-paced virtual environment.

Biotechnology
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H1B Sponsor Likelynote

Responsibilities

You will act as the liaison between customers and the IDEXX laboratories
As a member of this team, you will answer customer questions and quickly and effectively resolve issues
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples

Qualification

Customer service experienceBilingual (French/English)Technical skillsVeterinary practice experienceMultitaskProblem solvingOrganizational skillsCommunication skillsInterpersonal skillsAttention to detail

Required

Fluent in both French and English
Highly motivated, goal-oriented, and a strong collaborator
Proven track record of providing extraordinary customer service
Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment
Strong computer and technical skills
Master problem solver with fine attention to detail
Strong organizational skills in a multi-tasking environment
Ability to learn quickly and apply skills and abilities to a variety of customer interactions
Superb listening and communication (verbal and written) skills
Strong interpersonal skills with the ability to establish rapport quickly
Ability to be on the phone for 8 hours a day in a quiet workspace or office
Schedule flexibility to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis
Reliable and dependable attendance

Preferred

Associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline or equivalent combination of education and experience

Benefits

Eligible for annual bonus
Health / Dental / Vision Benefits

Company

IDEXX Livestock Diagnostics

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Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
location
Westbrook, Maine, US
people-size5001-10000 employees
web-link
https://www.idexx.com/en/livestock/

H1B Sponsorship

IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)

Funding

Current Stage
Late Stage
Company data provided by crunchbase