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Central New Mexico Community College · 1 day ago

Technical Support Technician

ABQ-SF Metro Area

Full-time

Hybrid

Mid Level

$20.48/hr - $25.63/hr

3+ years exp

Central New Mexico Community College is seeking a Technical Support Technician to provide support and technical advice to faculty, staff, and students. The role involves managing audio, video, and computer systems, troubleshooting equipment, and ensuring effective technical support in educational environments.

Responsibilities

Provide comprehensive assistance to faculty, staff, and presenters in technology-enhanced smart classrooms, ensuring rapid incident response, logging, and closure of requests, and addressing special inquiries and training needs

Operate and troubleshoot various equipment, including computers, display devices, control systems, network devices, and audio/video routing systems, ensuring their proper functionality

Conduct regular inventory checks and recommend upgrades or purchases of new equipment to maintain working conditions

Proactively test and maintain support for systems and equipment to ensure functionality before use, observing established Service Level Agreements

Use remote support tools to address software and equipment issues regardless of location, including hybrid environments

Implement CNM-owned computer systems and maintain customer workstations with approved operating systems

Diagnoses, troubleshoots, and provides solutions for customer-owned devices (BYOD), demonstrating technical competence in educational technology and conferencing platforms

Use Enterprise Service Management/IT Service Management tools to accurately record work and follow ITIL incident management and service request fulfillment procedures

Support the installation, implementation, and maintenance of all audio-visual equipment and oversee the operation of assigned computer labs to guarantee a safe and secure environment

Be a liaison and initiator with Technical Support Specialists to resolve real-time technical issues and balance competing priorities while addressing customer questions

Assist students in reviewing course material, problem-solving, and provide workshops for staff, ensuring effective technical support during instruction

Maintain computers in Classroom and Open Computer Labs, manage computer inventory data, and provides advanced support for lab equipment and related software and hardware

Ensure compliance with safety regulations, OSHA standards, and wear personal protective gear as required, performing other related duties as assigned

Qualification

Technical SupportAudio-Visual SystemsTroubleshootingNetwork DevicesIT Service ManagementCustomer ServiceProblem SolvingCommunication SkillsTeam Collaboration

Required

High School Diploma or post secondary education or higher

Three (3) years of related experience

Preferred

Higher education industry experience preferred

Relevant certifications are a plus

Company

Central New Mexico Community College

Central New Mexico Community College (CNM) is the state's largest community college with five campuses, a Workforce Training Center, and an Advanced Technology Center.

Founded in 1965

Albuquerque, NM, US

1001-5000 employees