Sparkle Grooming Co. · 2 days ago
Operational Field Leader (OFL)
Scottsdale, AZ
Full-time
Hybrid
Senior Level
5+ years expSparkle Grooming Corp. is a community-focused pet grooming company that blends routine services with a commitment to social good. The Operational Field Leader will guide salon openings, nurture relationships with franchisees, and ensure operational excellence while fostering a culture of care and teamwork.
PetProfessional Services
Responsibilities
Educate and Empower: Develop and teach salon and business practices that create consistency, delight clients and franchisees, and make every visit seamless. Share training that equips our teams with the tools to succeed, focusing on best practices that deliver joy and measurable impact
Build Trusting Relationships: Be a caring partner to salons, franchisees, and regional developers. Listen, support, and collaborate with them to align on goals, share wisdom, and lift everyone toward success—because their wins are ours too
Guide with Expertise: Work alongside leaders and experts to design processes and programs that strengthen our field teams. Take a close, caring look at in-salon safety for pets and staff, ensuring we meet the highest standards. Lead training that educates franchisees and salon teams on the latest practices, keeping everyone informed and confident
Uphold The Sparkle Way: Visit field locations and review DOGs (our standards of excellence) to ensure our culture and care shine through. Your insights will help us keep clients happy, franchisees supported, and our brand strong at every location you oversee
Stay Accountable: Make sure every salon meets or exceeds our DOG standards. If challenges arise, step in with solutions and follow through until they’re resolved, keeping senior leadership and franchisees in the loop with clear, compassionate communication
Champion Consistency: Ensure our service standards are lived out everywhere, every day. Watch closely, offer guidance, and suggest improvements to keep Sparkle’s promise of exceptional experiences alive for clients and franchisees alike
Listen and Elevate: Be a filter and funnel for critical field feedback, providing our leadership team with franchisee insights, opportunities, suggestions and new best practices developed in the field
Qualification
Required
5+ years of multi-unit operations and/or marketing experience, ideally in franchising or small-box retail
A natural understanding of how corporate, franchisees, and clients connect, with a knack for strengthening those bonds
A sharp eye for detail and the ability to deliver top-notch work, even when juggling multiple priorities in a fast-paced world
Strong skills in financial analysis, problem-solving, communication, presenting ideas, and staying organized
A team player who thrives on collaboration and puts shared goals first
A proven history of inspiring others and achieving results through influence, not just authority
A genuine love of pets, to help improve the lives of every dog that enters our salons
Preferred
Bonus if you've worked with a membership model
Benefits
Health and dental insurance to keep you well.
Paid time off and holidays to recharge and enjoy life.
Company
Sparkle Grooming Co.
Like us, dogs require routine care of their skin, coat, ears, teeth, + nails, to look and feel their best.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ben Crawford
Chief Executive Officer
Joe Aeppli
Chief Operating Officer + Co-Founder
Recent News
2026-01-14
2026-01-07
Company data provided by crunchbase