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Wrapbook · 17 hours ago

Senior Program Manager II - Fraud

United States

Full-time

Remote

Senior Level

$149K/yr - $228K/yr

5+ years exp

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are seeking a Senior Program Manager II to lead their Fraud initiatives, focusing on developing and implementing strategies to prevent fraud and protect customers from financial risk.

Computer Software

Growth Opportunities

Responsibilities

Define and lead Wrapbook’s strategy to tackle fraud holistically at Wrapbook and build Wrapbook’s reputation as a fraud prevention partner in the industry

Take a data-based approach to prioritize and drive Wrapbook’s fraud program roadmap; partner with product, engineering, and design as well as client-facing operations teams to implement a cohesive fraud prevention and response experience

Define, measure, and be accountable for the success of fraud solutions and supporting programs

Ideate and define on how we identify and reduce opportunities for fraud within the Wrapbook system and operations throughout the entire customer lifecycle

Apply your expertise with a hands-on approach to the customer lifecycle — influencing, advising, and building alongside product and ops teams on requirements from discovery/design and research to tech design/implementation planning through testing/beta, go-to-market and post-launch performance analysis

Develop and implement internal fraud risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance

Refine our due diligence processes and capabilities to strike the right balance between business needs and appropriate friction both in new customer acquisition and customer status/health

Collaborate with internal teams to incorporate fraud risk management into strategy and new feature planning

Qualification

Program developmentFraud preventionData analyticsRisk managementFinancial services experienceCustomer advocateComfortable with ambiguityCreative problem solverCommunicationHands-on approach

Required

5+ years of program development, implementation, and management experience ideally in a start up or fintech space

Strong critical thinker, creative problem solver, fast learner, and customer advocate

Have the highest integrity when working with sensitive data

Excellent written and verbal communication skills, we are a document-forward culture

Experience leveraging analytics tools to access data insights and draw conclusions on qualitative and quantitative datasets

Experience working backwards from various layers of customer needs to lead the definition and delivery of programs that operationalize fraud prevention

Experience independently defining, prioritizing, and managing a program roadmap in a dynamic and ambiguous environment; experience working with client-facing operations and product teams to deliver on your roadmap

Experience identifying and delivering opportunities to build tech to scale manual efforts

Able to research and identify risk patterns and develop plans and recommendations on how to proactively address risk via tech

Experience in financial services, payroll or other technically complex industry

Comfortable with ambiguity; have led high-judgment decisions/trade-offs that have significant impact on large organizations

Preferred

You have any advanced financial industry certifications, CPA, CFA, CFE Certified Fraud Examiner, etc. and experience in risk management in financial services/fintech

You have experience/strong interest in working in a start-up environment and/or in a technology consulting firm on fraud/risk projects

You love wearing a lot of hats, rolling up your sleeves to be hands-on with solving fraud problems

Have a technical background/data analytics background

Benefits

Unlimited Paid Time Off

Work from anywhere in Canada and USA

Health and Dental benefits

Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

Up to 2% matching RRSP / 401K

Learning and Development opportunities

Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Company

Wrapbook

Glassdoor4.5

Wrapbook is the next standard in production payroll and accounting—a force multiplier that empowers finance teams in film, TV, commercials, and other media to accomplish more, faster, with greater data integrity.

Founded in 2018

New York, US

51-200 employees