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National Debt Relief, LLC · 19 hours ago

Bilingual Contact Center Sales Advisor

United States

Full-time

Remote

Entry Level

$20.50/hr - $20.50/hr

2+ years exp

National Debt Relief, LLC is a leading debt settlement organization helping consumers manage overwhelming debt. The Bilingual Contact Center Sales Advisor role focuses on providing exceptional phone support to clients enrolled in the debt settlement program, handling inquiries, and ensuring a positive client experience.

CreditFinancial ServicesLegalPersonal Finance

Growth Opportunities

Responsibilities

Handle inbound and outbound calls to assess client's financial position

Enroll qualified clients into an express loan consolidation program

Document client discussions clearly and concisely using Salesforce customer relationship management software

Follow up on leads and opportunities in a timely and professional manner

Meet or exceed monthly sales goals while maintaining high customer satisfaction

Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either

Qualification

Sales experienceBilingual in SpanishComputer competencyContact center experienceMulti-tasking skillsEmpathyProfessionalismOrganizational skillsCommunication skills

Required

High school diploma or equivalent required

Bilingual in Spanish is required

Computer competency and the ability to work with a computer

2 years' frontline experience in sales, financial services, or loan processing

Strong organizational and multi-tasking skills with an acute attention to detail

Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems

Comfortable working in a goal driven, fast-paced, high volume environment

Clearly explain details about the company's loan program to prospective customers

Recall details of calls with clients and to record those details accurately in Salesforce

De-escalate stressful situations

Support and de-escalate vulnerable and sometimes difficult clients

Remain calm and professional during difficult discussions

Take constructive feedback

Prioritize multiple tasks and projects simultaneously

Exceptional written and verbal communication skills

Punctuality expected, ready to report to work on a consistent basis

Attain and maintain high performance expectations on a monthly basis

Work in a fast-paced, high-volume setting

Use and navigate multiple computer systems with exceptional multi-tasking skills

Remain calm and professional during difficult discussions

Take constructive feedback

Available for full-time position, overtime eligible if classified non-exempt

Preferred

Experience in a contact center

Benefits

Generous Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays, Volunteer Time Off, Sick Days, and Vacation

12 weeks Paid Parental Leave

Pre-tax Transit Benefits

No-Cost Life Insurance Benefits

Voluntary Benefits Options

ASPCA Pet Health Insurance Discount

Access to your earned wages at any time before payday

Company

National Debt Relief, LLC

Glassdoor3.9

National Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt.

Founded in 2009

New York, New York, USA

1001-5000 employees