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Crete United · 7 hours ago

Junior Account Manager

Shelby, NC

Full-time

Onsite

Entry Level

1+ years exp

Crete United is a trusted provider of custom-engineered building systems across the Southeast. They are seeking a Junior Account Manager to support and expand relationships with existing clients, focusing on problem-solving and customer interaction in the industrial services sector.

Machinery ManufacturingService Industry

Responsibilities

Support Existing Client Accounts Serve as a trusted point of contact for key customers- coordinating service needs, assisting with project follow-up, and resolving issues quickly and professionally

Internal Coordination Work closely with estimators, service managers, and field teams to align project timelines, communicate customer requirements, and track deliverables

Relationship Development Strengthen partnerships with client stakeholders like facility managers, maintenance leads, and plant engineers by conducting regular check-ins and job walks

Assist with Renewals and Service Upsells Identify areas for expanding current services (e.g., automation upgrades, electrical projects, or new PM contracts), and support proposal preparation

Documentation and CRM Log customer activity, site visits, service schedules, and opportunities using IMA’s internal systems and CRM tools

Qualification

Client relationship managementProject coordinationCRM toolsMicrosoft OfficeInterest in building systemsCommunication skillsOrganizational skillsProblem-solving

Required

1–3 years of experience in a client-facing, project coordination, or inside sales role (industrial, manufacturing, or facilities service experience a plus)

Strong organizational and communication skills

Interest in learning about building systems, automation, and industrial service delivery

Ability to work on job sites and in customer-facing meetings

Experience with Microsoft Office and CRM tools

High school diploma or equivalent required; associate's or bachelor's degree a plus