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Triumph · 7 hours ago

Director of Organizational Change Management

Dallas, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Triumph is a company focused on creating a seamless freight transaction network. The Director of Organizational Change Management will guide internal consulting delivery in change management transformation planning and execution, partnering with teams to drive impactful business results.

BankingCommercial LendingFinancial ServicesPayments

Culture & Values

Responsibilities

Engage in quality delivery of selected engagements while providing OCM best practice, distinct and practical expertise and overall thought leadership

Guide and mentor members of the SPMO team in the successful delivery of client engagements of impactful projects

Tailor individual approaches to shaping and scoping client work such that we can achieve the client outcomes with the best solution for Triumph

Partner within the SPMO to bring forward the best practices and thought leadership across all delivery areas

Maximize team utilization, staff development, and overall career progression

Establishes trust-based, advisory client relationships. Drive achievement of targeted client outcomes and overall SPMO objective and brand development

Leads development, iteration and syntheses of key messages during client meetings/presentations

Projects and inspires confidence while delivering relevant insights and expertise

Play a lead role in identifying opportunities to optimize SPMO value delivery and client outcome

Ensure 'success conditions' for effective knowledge transfer to clients and across SPMO team

Drive development and documentation of new SPMO intellectual capital from ongoing client work

Leads SPMO’s overall relationship management with project delivery team and key stakeholders

Anticipates and manages potential issues and conflict during client engagements

Partners with key client stakeholders to structure engagements with realistic scope, work cadence and effective team balance & chemistry

Ensures that SPMO team is positioned for success and in roles that address developmental priorities

Effectively anticipates and manages project and team conflicts

Manages stressful situations with poise and without compromising client service orientation

Effectively leads a SPMO 'community of practice' in targeted areas

Shows strong followership of junior staff seeking to work for her/him

Uphold and exhibit Triumph Values: Transparency, Respect, Invest for the Future, Unique, Mission is more than the Money, People Make the Difference & Humility

Respond well to feedback and show related performance corrections

Designs, develops and executes change management deliverables in accordance with the SPMO OCM methodology including overall change strategy/plan, stakeholder assessments, communication plan, and integration with training plans

Leverages relevant industry trends, LOB and functional knowledge to play active role in shaping SPMO’s overall client account plan, value proposition and relevant project agenda

Viewed by clients as expert and thought leader in relevant LOB and two functional areas (Transformation, Strategy, Program Management, Performance Improvement)

Plays an active role designing, driving and safeguarding SPMO’s intellectual capital and extended knowledge network in relevant areas

Is an active member of relevant professional associations

Plays a lead role in Triumph’s corporate innovation and knowledge management initiatives—beyond SPMO-specific initiatives

Works with VPs to advance SPMO’s strategy and priority client, team development and building institutional initiatives

Leads by example and encourages and enables team members to participate and lead in corporate stewardship and local office events

Qualification

Change Management ExpertiseOrganizational TransformationFinancial Services ExperienceProSci CertificationPMP CertificationSix Sigma CertificationMastery of ExcelExecutive Communication SkillsData VisualizationProblem SolvingTeam Leadership

Required

Bachelor's degree in finance, business administration, economics, technology, industrial engineering, organizational psychology or related fields

Background working in a supervisory/leadership position in either a major strategy or operations consulting firm or an internal consulting group

Change Management Expertise in major organizational transformational program(s) outside of 'ERP Implementation' or Similar IT Implementations

Good knowledge of technology/digital trends

Executive communications skills and presence

Ability to comprehend, analyze, and interpret the most complex business documents

Ability to respond effectively to the most sensitive issues

Ability to create power point presentations and documents that concisely communicate key messages

Ability to facilitate group conversations virtually and in-person to make effective and persuasive presentations

Ability to motivate and effectively persuade key employees, senior leadership and client groups

Requires in-depth knowledge of financial terms and principles, especially at the project or program level

Ability to review complex financial/business analysis and reports

Ability to analyze the most complex business/financial data and develop innovative solutions

Mastery of Excel based analysis with exposure to data visualization techniques with Power BI

Proficiency in developing transformation / program management artifacts / tools in support of strategic objectives

Ability to resource plan

Advanced problem solving

Preferred

Master's degree

Minimum of 8-10 years related experience and general leadership experience

Financial service or technology industry experience

Certification in ProSci / Change Management

Certification in Six Sigma

Certification in PMP

Certification in M&A

Benefits

Medical

Dental

Vision

Paid Time Off

401k

Company

Triumph

Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network.

Founded in 2010

Dallas, Texas, USA

1001-5000 employees