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Metropolitan Transit Authority of Harris County · 15 hours ago

Bus Controller

Houston, TX

Full-time

Onsite

Mid Level

$63K/yr - $83K/yr

4+ years exp

The Metropolitan Transit Authority of Harris County is responsible for overseeing public transit operations, and they are seeking a Bus Controller to ensure safe and efficient bus operations. The role involves monitoring bus operators, responding to emergencies, and coordinating service adjustments to maintain reliable transit service.

Fleet ManagementPublic TransportationTransportationTravelTravel Agency

Responsibilities

Maintains radio communications with Operators, Service Supervisors, Maintenance and other personnel to provide safe and reliable service to our patrons by quickly and accurately responding to routine and emergency requests for assistance and information

Uses the Integrated Vehicle Operations Management System (IVOMS) to effectively maintain scheduled route and service adherence, mitigating delays by following failure management techniques

Adjusts service levels and headways as dictated by operating conditions

Responds to emergency calls and silent alarms immediately, determining the nature of emergency and coordinating the dispatch of emergency police, fire, supervisor and public safety until the emergency has ended

Modifies bus activity when conditions require outside interaction due to accidents, disruption of service, etc

Informs appropriate personnel of equipment or facility defects and coordinates the efforts to repair

Monitors and controls special and emergency bus movements

Disseminates information to METRO Management, Supervisors, Operators and Customer Service via radio, telephone, text messaging and other sources concerning disruptions or changes in service

Instructs Service Supervisors and Operators in troubleshooting vehicle failures to lessen service interruptions that are not safety related

Coordinates the replacement of defective buses with Vehicle Maintenance

Receives and monitors reports concerning farebox defects and coordinates with maintenance or revenue collection personnel for repairs

Coordinates system operations and personnel with Emergency Response Agency personnel during emergency conditions

Writes reports of procedural violations and commendations and forwards to the proper authority

Attends required meetings and training classes, some of which may be off-site and require the use of personal vehicles

Provides excellent customer service to METRO internal and external customers

Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP)

Promotes safety awareness and follows safety procedures to reduce or eliminate accidents

Performs other job-related duties as assigned

Qualification

IVOMSTransit operations knowledgeService supervision experienceIncident management experienceCustomer service skillsMicrosoft Office proficiencyRadio communication knowledgeCommunication skillsDecision making skills