Apple · 22 hours ago
Service Reliability Engineer (ServiceNow), G&A Solutions Engineering
Austin, TX
Full-time
Onsite
Senior Level
6+ years expApple is seeking a Service Reliability Engineer to ensure the reliability and stability of their critical ServiceNow implementation. The role involves maintaining the health and performance of the ServiceNow instance, collaborating with various stakeholders to identify and resolve issues, and driving automation and continuous improvement initiatives.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Provide day-to-day production support for our ServiceNow implementation, ensuring high availability and efficient performance
Proactively supervise the ServiceNow environment using built-in tools and custom scripts to identify and resolve potential issues before they impact users
Lead incident response efforts, driving rapid resolution and conducting detailed root cause analysis (RCA) for ServiceNow-related incidents
Develop and implement automation strategies to streamline operational tasks, improve ServiceNow stability, and reduce manual intervention, primarily through ServiceNow workflows and scripting
Plan and rollout ServiceNow patches, plugins as part of regular ServiceNow maintenance
Work closely with ServiceNow Support for any Product defects or bugs identified in the platform. Also, collaborate with ServiceNow’s security team for any vulnerabilities identified
Qualification
Required
6+ years of experience in a ServiceNow production support role, supporting large-scale, enterprise-level ServiceNow implementations
Strong proficiency in ServiceNow administration, development, and customization
Expert-level knowledge of ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalog, Knowledge Management, or Configuration Management Database (CMDB)
Detailed functional understanding of IT Service management or HR service delivery (HRSD) or Customer service management (CSM)
Proficiency in ServiceNow scripting (e.g., JavaScript, GlideScript)
Bachelor's degree in Computer Science or work related experience
Preferred
ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer)
Advanced ServiceNow certifications (eg., Certified Implementation Specialist, Certified Implementation Specialist - ITSM, Certified Implementation Specialist - HRSD ) option and added weightage
Experience with ServiceNow performance tuning and optimization
Experience with ServiceNow upgrades and migrations
Experience with ServiceNow reporting and analytics
Familiarity with cloud platforms (e.g., AWS, Azure, GCP)
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
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2025-12-01
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Mac Daily News
2025-09-25
Company data provided by crunchbase