Flywheel Data · 4 days ago
Solutions Architect Civilian
United States
Full-time
Remote
Senior Level
5+ years expFlywheel Data provides elite solution design, system integration, software development, and product resale primarily to the Federal Government. The Solutions Architect is responsible for providing technical expertise to support pre- and post-sales processes, focusing on Cisco solution design and configuration.
GovernmentInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical experience and expertise to the Account Managers in support of pre- and post-sales for products, hardware, and software
Provide hands-on technical capability to provide best-in-class customer service in alignment with Flywheel Data’s mission
Support Account Managers with products, hardware, and software pre- and post-sales
Assist in writing technical responses to customer requests
Analyze how users will interact with the system
Ensure solutions are compatible with existing customer infrastructure
Determine the hardware and/or software essential to support systems
Install and configure operating systems, software, and hardware components
Oversee the creation of specialized software and hardware needs
Standardize and automate processes using scripting
Test software routinely for bugs, redundancies, and security issues
Identify potential issues and implement solutions proactively
Create control features to ensure systems effectively meet the customer’s quality standards
Initiate and document quality control procedures to ensure that systems are efficient and operational
Develop guides for updating and/or troubleshooting a system
Improve the stability and security of any solutions
Conduct root-cause analysis of any interruptions and establish preventive measures
Evaluate current systems and give technical guidance to customer IT support personnel
Manage projects and meet deliverables according to a set timeline
Ensure projects are timely and cost effective
Collaborate closely with Account Managers and Inside Sales Representatives throughout projects to ensure customer satisfaction
Create Bill of Materials
Stay up to date on software updates and new versions that affect customers
Maintain any necessary certifications for software or systems
Other duties as assigned
Qualification
Required
5+ years of practical Cisco product knowledge and presales configurations
Bachelor's degree in IT, computer systems, software engineering, or relevant field
5+ years' experience in an enterprise or federal IT environment
Proven working experience in installing, configuring and troubleshooting software, networks, and hardware
Depending on contract, may require U.S. citizenship and/or Federal Government Security Clearance (can be obtained post-hire)
Experience managing multiple projects simultaneously
Advanced understanding of coding, automation, operating systems, network security, and integration
Excellent communication skills with the ability to explain complex technical concepts at a basic level
Preferred
Experience with Nutanix desired
Cisco Black Belt (Presales) minimum, CCNA or CCNP desired
May require specific systems or product certifications
Company
Flywheel Data
Flywheel Data provides an elite team of our own experts focused on your mission, while providing deep reach-back.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
▪️Chris Byrne
Chief Executive Officer
▫️Michael Parks
President & COO
Company data provided by crunchbase