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RIVO Holdings, LLC · 1 day ago

Collections Specialist ($20-$50/hr)

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $50/hr

RIVO Holdings, LLC is a recognized company in the Financial Services Industry, fostering a culture of growth and collaboration. They are seeking motivated and competitive candidates to join their Collections team, where the primary responsibility is to negotiate payments from customers with delinquent accounts.

Financial Services

Responsibilities

Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail, email, and text in a call center environment – new collections accounts provided daily!

Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies

Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, on-call time etc

Utilize strong communication, effective negotiation techniques, persistence, and persuasion skills to drive customer payments with resilience and professionalism

Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products, services, and competitive advantages that will help them with their long-term financial goals

Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping

Perform other duties and responsibilities as assigned

Qualification

Collections experienceNegotiation skillsCommunication skillsCall center experienceQuota driven mindsetResilienceProfessionalismFluency in SpanishPositive attitudeAdaptability

Required

High school diploma, GED, or equivalent experience required

Hard working and coachable candidates who have a positive mindset and are eager to learn our unique Collections tactics and processes

Money motivated

Strong negotiation and communication skills

Intrinsic drive to meet collections quotas and grow your pay

Excellent negotiation skills and strong comfortability with persistence

Adaptability to evolving negotiation techniques, strategies, and product offerings

Exhibits a can-do attitude, is coachable, and motivated to achieve collections quotas

Extremely reliable and dependable

Strong ability to remain professional in escalated customer situations

Preferred

Prior collections experience in a quota driven position within a call center environment is strongly preferred

Prior work experience as a collector, collections agent, collections specialist, debt recovery specialist, debt collector, debt collections agent, debt consolidation, asset recovery specialist, asset recovery agent, accounts receivable, accounts receivable specialist, billing specialist, etc. is strongly preferred

Collecting on unsecured collections accounts strongly preferred

A positive attitude, resilience, and ability to handle rejection gracefully

Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas

Fluency in Spanish a strong plus!

Benefits

Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time

Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey

Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak

Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees

Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!

Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction!

Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass

Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition

Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year

Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 or 80/20 cost share options—because your well-being is our priority

Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence