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LINK · 20 hours ago

Associate Director, Information Design; Deputy Competency Manager

United States

Full-time

Remote

Lead/Staff, Director/Executive

$121K/yr - $174K/yr

10+ years exp

LINK is a fast-growing Woman Owned Small Business that leverages human-centered design to support strategy and innovation within the federal government. They are seeking an Associate Director, Information Design; Deputy Competency Manager to lead a team of Information Designers and deliver innovative solutions for diverse clients.

ConsultingData VisualizationPersonal DevelopmentTraining

Responsibilities

Lead and develop a high-performing Information Design team

Manage employee relations and address workplace concerns in a fair and consistent manner

Oversee performance management, including goal setting, constructive feedback, coaching, and performance evaluations

Support professional development and growth opportunities for your team

Foster a collaborative, inclusive culture aligned with LINK’s values and growth goals

Help facilitate onboarding for new team members, with a focus on aligning them to established competency frameworks and ensuring a smooth integration into project teams and workflows

Set clear goals and expectations; support team member’s development based on individual strengths

Manage successful implementation of and ROI on our Learning and Development program for Information Designers

Assist in recruiting top-tier, diverse talent while ensuring a high-quality, inclusive candidate experience

Work with the Competency Manager to anticipate future talent needs and assist in building a strong, strategic hiring pipeline

Cultivate and maintain strong internal and external partnerships to identify talent opportunities and support business objectives

Work with the Competency Manager to identify skill gaps across the competency and implement learning opportunities such as training, mentorship, and stretch assignments

Stay current on tools, frameworks, and methodologies to upskill the team

Assist in promoting knowledge sharing and collective team growth

Monitor new challenges where LINK does not have a depth of experience to help build out internal capabilities, skills, personnel, etc

Provide support to project teams on an ad hoc basis

Promote best practices in processes, project work and competency

Help develop tools and frameworks to ensure quality, consistency, and operational excellence across projects

Help competency members navigate ambiguity around project work

Qualification

Graphic DesignAdobe Creative SuiteInformation Design PrinciplesPeople ManagementRecruitingHiringVisual CommunicationCoachingStrategic GuidanceConflict ResolutionTeam Collaboration

Required

Bachelor's degree in Graphic Design, UX Design, Visual Journalism, Visual Communications, or a related field

10+ years of experience in graphic design or a related role with strong people-leadership capabilities

Expertise in design tools and platforms within the Adobe Creative Suite

Demonstrated expertise in information design principles, including visual hierarchy, clarity, accessibility, and color theory

Experience creating infographics, charts, diagrams, presentations, and other visual products to convey both quantitative data and abstract concepts for use in print and digital formats

Proven people-management experience, including performance management, coaching, employee relations, conflict resolution and supporting professional growth and development

Demonstrated experience operating within program-managed, contract-driven environments, supporting compliance, delivery rigor, and operational accountability across complex client engagements

Demonstrated ability to help build inclusive, collaborative team cultures aligned with organizational values and growth objectives

Experience with recruiting, hiring, and retaining top-tier, diverse talent while delivering a high-quality, inclusive candidate experience

The ability to navigate ambiguity and provide strategic guidance that brings clarity to goals, requirements, and outcomes—particularly in complex or high-visibility engagements

Proven ability to understand tools, frameworks, and best practices that drive quality, consistency, and operational excellence based on human centered design across programs and projects