Apply on Employer Site

ReviveRX · 1 day ago

RN Manager

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

Ways2Well is pioneering the future of personalized health and wellness management. The RN Manager is responsible for leading a remote clinical support team to ensure exceptional patient service and operational excellence, while overseeing team performance and contributing to continuous improvement initiatives.

Health CarePharmaceuticalPrecision Medicine

Responsibilities

Lead, coach, and mentor a team of clinical support staff, including 15+ direct reports

Conduct regular 1:1 meetings, performance check-ins, and formal coaching sessions

Complete documentation as needed, including corrective actions and written feedback

Promote accountability, engagement, and professional development across the team

Ensure delivery of outstanding patient support and satisfaction

Manage escalations and resolve patient concerns or complaints promptly and professionally

Maintain high standards of service, responsiveness, and patient-centered communication

Ensure providers have the tools, information, and resources needed to deliver high-quality patient care

Support effective communication between clinical teams and providers to streamline workflows

Assist with operational problem-solving to remove barriers impacting patient care

Support onboarding and training for new team members to ensure role readiness

Create and maintain SOPs, workflows, and training materials to standardize performance

Reinforce compliance and best practices through coaching, audits, and feedback

Conduct audits and performance reviews to ensure accuracy, consistency, and adherence to protocols

Identify gaps, recommend improvements, and implement corrective actions when needed

Qualification

Active RN licenseNurse Manager experienceTeam managementEMR systems proficiencyCoaching skillsQuality audits experienceOrganizational skillsCustomer service skillsExcel skillsCommunication skills